Attorney Performance Specialist
The Attorney Performance Specialist at ABC Legal Services ensures the accuracy and completeness of attorney hearing reports and manages performance issues, including complaints and sanctions. The role involves monitoring learning management systems and providing attorney training to maintain a high-quality attorney pool.
📄 Job Description
About ABC Legal Services:
ABC Legal Services is proud to be the nation's leading service of process and court filing company. Docketly is a subsidiary of ABC Legal Services, providing appearance counsel, covering simple creditors rights hearings. We find attorneys to stand-in on short, procedural hearings. We are looking for a team player that can roll up their sleeves and learn from the bottom up and be able to pick up multiple job duties quickly, and efficiently. We are growing and are looking for talented new team members to support our growth and solve exciting challenges!
Job Overview:
The Legal Performance Specialist will ensure that all hearing reports submitted by attorneys are reviewed for accuracy and completeness, with any discrepancies identified and resolved prior to publication. Will handle all attorney performance issues that arise such as Failure to Appears (FTA's), complaints, or sanctions to ensure that our attorney pool is best in class.
Key Responsibilities:
Handles difficult or complicated attorney tickets, issues or complaints with appropriate documentation and resolution. Follows up with client should the issue affect them
Investigates inquiries regarding hearing report results, attorney performance and attorney history
Manages various performance widgets to ensure timely resolution of compliance tasks
Process and manage FTA's and Filtered attorneys; use trends and information gained to identify training needs and remediation
Monitor Learning Management System for attorneys
Assists with attorney services (calls, chats, tickets, emails, etc. from attorneys)
Follows good customer service standards in all aspects of the job
Identifies and suggests ideas for improving system and processes
Attends weekly team meetings. Prepares and participates as appropriate
Attorney training regarding our platform
Performs other duties as assigned
Qualifications:
Ability to plan, multi-task and manage time effectively
Must have excellent verbal and written communication skills
Solid computer skills
Preferred
AI Experience
Legal Experience
Benefits:
Health, Dental, Vision insurance
401(k) with company matching
Paid time off
7 Paid company holidays
4 Floating holidays per-year
Life Insurance and AD&D Insurance
Long Term Disability
Health Care Reimbursement Flexible Spending Account
Dependent Care Flexible Spending Account
EAP (Employee Assistance Program)
Pet Insurance
Starting Pay: $15.00 -15.00 per hour
Schedule: Full-time Remote, Monday through Friday, 8:00am to 4:30pm MST
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