Automation that moves everyone forward. 

Zapier is on a mission to make automation work for everyone. With Zapier, you can integrate apps like Salesforce, Intuit, Google, and Dropbox, to move data between them automatically, so you can focus on your most important work.

Zapier

, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them 

How to Collaborate with AI During Zapier’s Hiring Process

 including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.

Americas - North, Central and South America

Zapier is building the foundational systems that enable users and services to securely interact across our platform. As a Senior Fullstack Engineer on the Identity Platform team, you’ll design and scale the systems that define and enforce access across Zapier — from permissions and policies to OAuth/JWT infrastructure and service-to-service authentication.

This is a high-impact platform role: you’ll shape how access is modeled, enforced, and scaled across Zapier, establishing consistent patterns that power secure interactions across a large, distributed system. The systems you build will be used by many teams and services, forming the foundation for how authentication and authorization work across the company.

Your work will directly support Zapier’s core product strategy and influence how access is enforced at scale, enabling secure automation, enterprise-grade governance, and the next generation of capabilities across the platform.

You’re an experienced fullstack or platform engineer who has built real-world authentication and authorization systems at scale.

 You’ve helped define or evolve IAM platforms—not just used them—through collaboration across engineering, product, and other stakeholders. You bring experience with OAuth, JWTs, token-based authentication, and service-to-service auth, and are comfortable working with modern permission models such as RBAC, ABAC, or relationship-based access control.

 You’ve built shared systems other teams depend on, and understand how to design stable APIs, manage breaking changes, and maintain strong boundaries as systems scale. You have solid systems instincts and consistently consider security, scalability, and correctness in your designs.

You’re comfortable working across the stack.

 This is a fullstack role on a platform team—you’ll primarily build backend systems, but also contribute to developer-facing UIs and tooling when needed. You don’t need to be an expert in every layer, but you’re not blocked by any of them.

You move quickly and work well in ambiguity

. You believe building enterprise-grade systems can be both fast and secure, and you use that mindset to ship working solutions early, using prototypes to drive alignment rather than waiting for perfect specs. You’re comfortable iterating, discarding work when needed, and treating it as part of the learning loop.

You use AI agents as a core part of your workflow

, leveraging them to explore codebases, accelerate development, and prototype solutions quickly. You understand their limitations, continuously refine your approach, and help others on your team work more effectively with them.

You operate with strong ownership and communication.

 You take initiative, work transparently in an async environment, and keep stakeholders informed without being asked. You’re comfortable engaging directly with both internal engineering teams and enterprise customers, and you use written artifacts, prototypes, and demos to influence and drive clarity and alignment.

Be a thought leader in the Identity domain, helping to set the vision for our platforms to enable Zapier’s engineering teams to move fast and securely

Partner with Product and Engineering leadership to define and implement Zapier’s Governance strategy. Evolve Zapier’s IAM platform to provide consistent, reliable controls for our largest Enterprise customers

Design and evolve authorization systems that power permissions, roles, policies, and access control across Zapier’s ecosystem

Build and scale OAuth and token infrastructure, including access tokens, refresh tokens, and scopes. Lead cross-team efforts to unify and simplify auth patterns across Zapier

Develop and maintain JWT infrastructure (signing, validation, key rotation) used across APIs and services

Define and implement service-to-service authentication patterns (client credentials, service identity, token propagation)

Improve and enforce authorization consistency across services through SDKs, middleware, and shared platform patterns

Partner with product and infrastructure teams to standardize access control models across the product

Drive platform-level decisions around security, performance, and scalability of access management systems

This is a Senior Engineer role. Senior engineers at Zapier own outcomes end-to-end within their team and extend impact beyond it. You'll coordinate across ownership boundaries, shape technical direction for adjacent systems, and bring other engineers along with you.

Our level definitions may look different from what you've seen elsewhere. We'll be transparent about leveling before you reach the final stages.

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out

 for a list of countries where we currently cannot have Zapiens permanently working.

Full Time

Sr. Fullstack Engineer, Identity Platform

Take our 10 minute AI Fluency Assessment by clicking the link above. See how your skills stack up against our sales bar, get a personalized tier, and walk away with actionable next steps to level up your AI skills.

 to join the Sales and Customer Success org at Zapier.

The Sales-Assist team serves our core customer segment as they evaluate and buy Zapier’s products, acting as a dedicated sales point of contact primarily through Live Chat and secondarily through Calls and Email. Today, this team supports an inbound sales motion, proactively engages existing customers based on product signals to drive expansion, and focuses largely on faster sales-cycle opportunities. Success in this role looks like helping teams and organizations adopt and scale automation through Zapier’s products, while evolving the Sales-Assist motion into a more data-driven, targeted, and scalable growth engine.

This is not just a people management role. We’re looking for a leader who can combine 

strong analytical horsepower, program ownership, systems thinking, and AI

. The right candidate will know how to identify growth opportunities, translate data into action, improve how work gets routed and prioritized, and leverage AI to drive change across the team. They will go beyond dashboard building to shape strategy, improve execution, and drive measurable business outcomes.

If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…

You are located in India and able to work 5:00 pm - 1:00 am IST to allow overlap with North America-based colleagues.

6+ years of SaaS growth sales or upsell experience

, ideally with horizontal platforms and AI and/or automation solutions, and a strong track record of success.

2+ years of experience leading and developing high-performing sales or upsell teams

, ideally within a fast-growing or high-velocity environment.

 and have credibility in areas such as integrations, APIs, compliance, and scalability.

You have experience designing and operationalizing growth programs, sales plays, or GTM experiments that drive pipeline, expansion, conversion, or revenue efficiency.

You understand how segmentation, routing, scoring, prioritization, and sales motions work together, and you know how to turn those levers into better team focus and better outcomes.

You have a strong sense of program ownership and can independently lead cross-functional initiatives from idea to rollout to measurable impact.

 and bring a builder’s mindset to new challenges.

You’re deeply curious, especially about 

, and are eager to experiment with new technologies that improve team and customer outcomes.

You’re a strong communicator, able to align internal stakeholders and build rapport with executives across customer organizations.

You have experience working with global or distributed teams.

Lead, coach, and inspire a high-performing team of 10+ Sales Assist Representatives, fostering a collaborative and inclusive team culture.

Drive the team to meet and exceed revenue and customer growth goals while improving the efficiency, effectiveness, and scalability of the Sales-Assist motion.

Identify and run high-impact programs and experiments that improve conversion, expansion, routing, prioritization, and sales productivity across the Sales-Assist funnel.

Recruit, hire, and onboard top sales talent while fostering a culture of excellence, accountability, and continuous learning.

Coach and develop your team through regular feedback, chat reviews, call reviews, deal reviews, pipeline inspection, and career development planning.

Partner closely with stakeholders across sales, growth, and data to translate insights, enrichment, and modeling into scalable workflows and better execution.

Lead change management for new processes, tools, and ways of working, ensuring the team adopts improvements effectively and sustainably.

Oversee forecasting, reporting, and operational inspection with a sharp eye for signal, using tools such as HubSpot, Gong, and other GTM systems to inform decisions.

Champion the voice of the customer, translating frontline insights into actionable feedback for product, growth, and go-to-market teams.

Contribute to the evolution of Sales-Assist strategy, playbooks, and processes so the motion can scale with greater precision and impact.

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. 

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our 

 provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can 

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact 

Manager/Sr. Manager, Sales Assist

We don't always have a perfectly titled role open that matches where you've been, but that doesn't mean we're not interested in you!

This posting is for people who are genuinely excited about what Zapier is building at the intersection of automation and AI, and who think they have something to contribute to our go-to-market motion, even if their background doesn't follow a straight line into sales or GTM.

 Zapier's go-to-market organization operates like a startup - In the last year and a half, we've pivoted from an SMB product to an enterprise one, and from product-led growth to sales-led growth. And that means anyone who joins our go-to-market team is going to be building the playbooks.

The consultant or advisor making the leap into sales.

 You've spent years in management consulting, strategy, or advisory work, building trust with executives, diagnosing complex problems, and translating your thinking into clear recommendations. You've probably already been using AI to accelerate your work or help clients think through how to do the same. You've wondered what it would look like to be on the other side of the table - and Zapier is the perfect place for you to make that leap.

The founder or operator who wants to sell something they believe in.

 You've built something, run something, or been early enough at a company that you wore ten hats at once. You've used AI not just as a productivity tool but as a way to move faster, document better, and do things that used to require a whole team. You're not looking for a rigid playbook, you want to figure it out, and you have the tools and the instincts to do that.

The technical generalist who's been building with AI.

 You're not an engineer, but you're not far off. You've been creating automations, building workflows, writing technical documentation, and using AI to do things others haven't figured out yet. Your work looks completely different today than it did three years ago because of how you're using AI. You understand how products work at a meaningful level, you can read and write technical specs without flinching, and you're ready to bring that into a commercial space.

The subject matter expert who's realized they're actually a seller.

 Maybe you came up in solutions engineering, customer success, partnerships, or product — and people keep telling you that you should be in sales. You've probably already been the person on the team translating technical concepts for executives, building the documentation that actually gets deals across the line, and leaning on AI to do it faster and better. You know you can earn trust in a room and close.

The experienced seller looking to break into AI. 

You've been selling other products, but you want to be selling AI and automation. You're already at the forefront of the wave. You've been building with AI for the last few years. And this is your moment to combine your selling skills with your passion for AI.

Strong communication; whether it’s written, verbal, or in technical situations, you can hold your own with just about any audience.

You're not just curious about AI; you're actively building with it; you can point to workflows you've created, documentation you've written, or processes you've redesigned because of it

You’re deeply technical; you like to understand how things work, you’re building AI workflows for fun on the weekends, you’re constantly testing out new software. Maybe you even studied computer science or completed a bootcamp.

Excellence is your default mode; you have a track record of being in the top tier of whatever you've done -  in your career, a previous pursuit, or both. We're not prescriptive about what that looks like, but you know it when you see it in yourself

Competitive drive; you've operated in high-stakes environments and you're motivated by winning, not just participating

Comfort with ambiguity; we're building and iterating and we need people who can do the same

Roles on our GTM team span enterprise and mid-market sales, solutions architecture, and automation strategy. If you apply here, we'll get a sense of where your background fits best and reach out if there's an active role that makes sense — or keep you in mind as we grow.

GTM at Zapier

I'm Phil Carvalho, and I lead Release Engineering at Zapier. Our team owns the systems that move code from merge to production — CI/CD pipelines, testing infrastructure, release orchestration, and the golden paths every engineer at Zapier relies on. I'm excited to be hiring Software Engineers (L3 and L4) who want to work on the systems that make every engineer at Zapier faster and safer.

This role sits at the intersection of software engineering and platform engineering. You'll build backend services and internal tools, but you'll also own CI/CD pipelines, release tooling, and delivery infrastructure. We're looking for engineers who write production code AND deeply understand how that code gets built, tested, and shipped.

This team is being built in the India timezone to operate independently, on top of the platform foundation provided by our SREs in cloud/infra. Our charter is the software layer of delivery. As Zapier scales its enterprise capabilities and integrates AI more deeply into the development lifecycle, the reliability and speed of our delivery systems becomes a direct lever on how fast the company can ship.

You build software and you understand how it gets shipped. You can write a production service end-to-end, and you can also diagnose why a CI pipeline is slow or a test suite is flaky.

You have real depth in CI/CD systems, testing strategy, and release orchestration — not just as a user, but as someone who has built or meaningfully improved these systems.

You have hands-on experience with platform tools such as GitLab CI, Kubernetes, Docker, ArgoCD, Terraform, or similar. You don't just use these tools — you build and improve the systems around them.

You take loosely defined problems and drive them to production, writing design docs, defining success criteria, and following through on rollout and measurement without being told to.

You think in systems, not components, and design solutions with downstream users, second-order effects, and long-term maintainability in mind — the engineers depending on your systems are your first-class users.

You have strong backend or fullstack engineering fundamentals and have built and operated production APIs and services at scale (TypeScript, Node.js, Python, or equivalent).

You are comfortable making pragmatic technical decisions under uncertainty and can articulate your reasoning clearly.

You use AI tools actively in your engineering workflow and think critically about where they add value versus where you need to validate outputs carefully.

You collaborate effectively across teams in an async-first environment, aligning stakeholders and communicating tradeoffs without losing momentum.

You raise the bar around you through code review, design feedback, and contributing to team practices and standards.

 You understand how the systems you work on fit together end-to-end. You can take a well-defined task and deliver it from start to finish, including tests, documentation, and deployment. You have hands-on experience with CI/CD pipelines and testing infrastructure — you've built or improved these systems, not just used them. You call out risks early, ask for help when needed, and communicate progress clearly. You debug issues using logs and metrics, and when something is beyond your scope, you know how to involve the right people. You use AI tools in your daily work and remain accountable for the quality of what ships.

 You go beyond your own tasks. You lead technical design for projects, especially those involving CI/CD systems, release orchestration, or cross-team platform dependencies. You define and break down work, helping others execute effectively. When issues arise in pipelines or release systems, you assess impact, coordinate responses, and drive long-term improvements. You create reusable patterns and golden paths that other engineers adopt. You mentor engineers and identify recurring problems that inform roadmap-level improvements.

Note: Final leveling is determined during the interview process and aligned with Zapier's leveling framework.

Design, build, and operate the CI/CD systems, release orchestration, and testing infrastructure that every Zapier engineer depends on.

Define and evolve the golden paths for how code gets built, tested, and shipped at Zapier.

Own end-to-end delivery of complex initiatives, from design doc through rollout and impact measurement.

Build internal tooling and APIs that make Zapier engineers more effective and reduce time from merge to production.

Debug complex production issues across pipelines and release systems, participate in incident response, and drive systemic improvements.

Lead technical design discussions and write clear documentation that influences decisions across teams.

Mentor engineers on the team and raise the technical bar through code reviews, design feedback, and knowledge sharing.

Partner with the cloud/infra SRE team on the boundary between platform foundation and the delivery layer on top of it.

Software Engineer — Release Engineering

India | Timezone = Overlap with US East Coast hours required 3–4 days/week during ramp-up

 team located in India. This team builds and maintains critical integrations within Zapier, and partners closely with customer-facing teams to stay on the cutting edge of customer needs. This team’s mission includes:

Building and maintaining some of the most important integrations in the Zapier product

Collaborating with Customer Success, Support, and Sales teams to understand and invest in the most relevant integrations securing our most valuable deals

Ensuring continued customer satisfaction by quickly resolving any issues using these integrations

We’re hiring several Backend Engineers 

 to help grow our integration portfolio for our biggest customers. This is a highly technical, engineering-driven team where you'll build integrations, proactively improve integration features and reliability, handle API deprecations and migrations, and address any customer issues that may appear. If you love working with diverse APIs — REST APIs, OAuth flows, webhook design, state management, and API versioning and deprecations — debugging complex systems across service boundaries, and mentoring engineers while maintaining high standards for quality and craftsmanship, this is the team for you.

You work through AI agents, not alongside them.

 Your daily development workflow is built around directing and reviewing agent-written code, not writing it by hand. You have opinions about which models to use for which tasks, you've hit real failure modes and built mitigations, and your workflow is actively evolving. Bonus: you use multi-agent patterns, enable others on your team to build faster with AI, or have scaled AI impact beyond yourself.

You have deep customer empathy and thrive in the details.

 Zapier’s integrations are the heart of the product. With a customer-centric approach, you work with your team to improve the customer experience and participate in programs to enhance our product offerings.

 You don't wait for product specs or UX research to tell you what to build. You pull customer tickets, talk to CSMs, review feedback, and use that context to drive what you ship. You think in milestone slices: what's the smallest thing I can get into production that moves us forward and teaches us something?

 You take initiative without waiting for permission and you ship fast and share early. But you also own your mistakes, your gaps, and your role in friction, openly. You say "I don't know" and "I was wrong" out loud, early, and without shame. You hold yourself to a high standard and can articulate where you've fallen short, not just where you've succeeded.

You communicate proactively in an async-first culture. 

You manage up and across, flagging risks, surfacing decisions, and keeping stakeholders informed without being asked. You use written artifacts, working demos, and rough prototypes as your primary communication tools, not meetings.

 You've seen (or are excited to prove) that shipping to enterprise customers doesn't have to mean slow, waterfall-style cycles. You know how to balance compliance, security, and rollout considerations with tight iteration loops and rapid customer feedback. You see enterprise constraints as interesting design problems, not reasons to slow down.

Build, evolve, and maintain enterprise-grade integrations for our highest-priority customers across REST, OAuth, and webhook-based APIs, owning the full lifecycle from design through deprecation and treating agents as first-class contributors in that lifecycle.

Lead important projects from start to finish using 

: framing problems into agent-friendly tasks, configuring tools and context, and pairing with AI systems to generate, refactor, and migrate code while you remain accountable for correctness, safety, and long-term maintainability.

 — prompts, tools, test suites, sandboxes, and guardrails — so agents can safely modify integrations at scale (for example, dependency upgrades, refactors, or bulk bug fixes) without breaking customer workflows.

Work directly with cross-functional stakeholders (Support, Success, Sales, Product, Security, Compliance) to ensure both our integrations and our agents are solving the right problems for enterprise customers, translating their needs into clear technical work for humans and agents.

Support teammates across experience levels via pair-programming, 

, and mentoring on both backend fundamentals and agentic development best practices.

Participate in reviews of human- and agent-written changes, raising the quality bar for integrations and continuously documenting patterns, edge cases, and “gotchas” so that future engineers and agents can move faster with confidence.

Debug complex issues across service and agent boundaries — spanning third-party APIs, internal systems, agent workflows, and customer environments — using logs, traces, evals, and customer context (tickets, CSM feedback, error logs) to prioritize and triage effectively.

 across the broader organization by establishing patterns, guidelines, and reusable components that other teams can adopt.

Contribute to shared engineering infrastructure

 (SDKs, libraries, internal tools, CI pipelines, observability and eval frameworks) that make it easier and safer for engineers and agents to build and operate integrations at scale.

Define and track technical quality and reliability metrics

 (for both services and agents), using data to drive continuous improvements in performance, resilience, and developer experience.

L3 Backend Engineer – Enterprise Integrations

 work end‑to‑end (APIs, data flows, auth, retries, error handling) and can explain them clearly to others.

competent in the main backend technologies

 my team uses (e.g., language, framework, data stores, queues, observability stack) and can work independently on typical tasks.

well‑tested, well‑documented, maintainable

 code that follows team conventions for integrations (logging, metrics, feature flags, etc.).

fluent in AI-assisted, agentic development

: I can break work into agent-friendly tasks, compose the right tools/skills, and use agents to generate, refactor, and migrate code — while I remain accountable for correctness, security, and long-term maintainability.

take a well‑defined task or story and deliver it end‑to‑end

, call out risks or unknowns early, and proactively update my EM/PM when delivery is at risk.

 enough to identify what context I need (from EM, PM, tech leads, or partner teams) and plan accordingly.

When something breaks in an integration (timeouts, auth errors, upstream API changes), I can 

 many issues myself by using logs, traces, and metrics.

For problems I can’t solve alone, I know 

 and how to clearly summarize the problem, impact, and options.

 (small refactors, better error messages, test coverage) while working on my regular tasks.

integrations are most important for enterprise customers

 and factor that into how I prioritize bugs and improvements.

SLAs, incident processes, and on‑call expectations

, and I follow them reliably when working on production issues.

I’m able to translate customer problems (often reported via Support or Success) into 

 about my progress, risks, and blockers so my team can plan around me.

I ask for help when I’m stuck, and I accept feedback on my code and approach without getting defensive.

I can participate in design discussions by asking good questions and 

I actively seek feedback from my manager and peers and 

 (or candidates) through pairing, answering questions, or explaining context, even if I’m not the official mentor.

I experiment with tools (including AI) that help me 

, while staying responsible for the quality of the output.

If most of these feel true most weeks, you’re likely operating at L3.
If many feel aspirational or “only when things are perfect,” you’re probably still growing toward L3.

L4 Senior Backend Engineer – Enterprise Integrations

 and at least one major backend technology, and I can handle most unknowns and edge cases myself.

 for features or projects, especially those involving complex integrations, auth models, or cross‑team dependencies.

 (e.g., how we structure integration adapters, rate limiting, retries, observability) and help others adopt them.

, and I break the work down into a plan that the rest of the team can execute.

, especially on critical enterprise integrations.

 (scope, sequencing, technical approaches) instead of just flagging the problem.

 in our integrations (e.g., dependency fragility, poor backoff, missing alerts) and drive fixes before they cause incidents.

quickly evaluate impact, coordinate technical response

, and make pragmatic decisions that balance risk and customer needs.

root cause analysis and long‑term improvements

4. Enterprise & cross‑functional impact

affect major deals and enterprise customers

 and use that understanding to shape priorities and designs.

 when needed to clarify technical feasibility, risks, and timelines for enterprise‑critical integration work.

 by bringing a strong engineering perspective on complexity, trade‑offs, and long‑term maintainability.

, helping them grow their debugging, design, and ownership skills.

 on design docs and PRs, improving not just the code but the author’s thinking.

 for projects, coordinating work across multiple engineers or teams when needed.

6. Strategic thinking & continuous improvement

I spot patterns in bugs, incidents, or customer requests and turn them into 

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