Super.com is the all-in-one app to save, earn and put more money in your pocket. Our flagship products are in travel and fintech. 

We are ~250+ employees, have raised ~$150M to date, and have processed >$2B in sales. Our Super+ membership is one of the fastest growing programs in the world.

Super.com

Equity / Stock Options

Unlimited PTO

Paid Parental Leave

Learning & Development Budget

Gym / Wellness Stipend

Company Retreats

Weekly UberEats credits

Travel discounts

 to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that 

 is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.

We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.

We are looking for a Senior Analytics Engineer to join our growing Data & Analytics team! As a Sr. Analytics Engineer at 

, you will evolve our foundational data infrastructure to primarily support our finance department. You will own the analytics infrastructure for these products end-to-end -- from data ingestion, to reporting, to activation -- ensuring high data quality and availability for our data sets. You will work with the business, engineering, and analytics teams to lay the foundation for effective reporting and analysis needed to scale up these ventures. As a senior member of the team, you’ll promote strong standards throughout the organization and help level-up team members through the adoption of software engineering best-practices.

Data-Driven Culture: You will be an ambassador for our data-driven culture, taking data and shaping it to facilitate analysis, insight generation, and decision-making

Data Management: You will ingest, clean and organize raw data in a way that makes sense for both you and the team

Project Management: You will lead data projects from ingestion to reporting, showing your experience to oversee, scope, and work with ambiguity, making uncertainty certain

Collaborative Actualization: You will liaise between Business, Engineering, and Data to translate business requirements into proper data capture and schema design

Data Strategy: You will help shape the data model at Super, which will advance our broader analytics strategy and build trust within the organization

Teamwork: You will work with key stakeholders to understand existing processes and collaborate to design and implement improved and automated processes

3+ years of work experience as an analytics engineer or full stack data analyst

You are experienced in SQL, with an emphasis on writing performant code

You are a data modelling expert, and have designed schemas before at previous organizations, ideally using dbt

You have a strong comprehension of data warehouses and the modern data stack

You have a track record of delivering projects, including datasets that were used to drive key business outcomes

You can self-serve by building ELT pipelines and reverse ETL pipelines using off-the-shelf tools, or simple DAGs in Airflow leveraging python.

You have experience leveraging tools for data governance, data quality testing, and documentation

You can clearly communicate about technical subjects to non-technical people, and behave as a liaison between Business, Engineering, and Analytics

Ideal but not required: You have experience in accounting or finance

, we believe in supporting our team so they can thrive—both at work and in life.

Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best. We trust you to get great work done on your terms.

Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites.

Everyday Perks: Weekly UberEats credits and travel discounts on SuperTravel help you enjoy the little things.

Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan.

Comprehensive Compensation: Competitive salary, equity options, and top-tier benefits starting on day one.

Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.

, we are proud to leverage cutting-edge artificial intelligence (AI) technology to make our hiring process smarter, faster, and more inclusive. By integrating AI tools into our recruitment, we enhance our ability to identify top talent efficiently while promoting fairness and consistency for every applicant. 

 is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify your Talent Acquisition Partner.

Senior Level

Super.com is seeking a Senior Analytics Engineer to evolve their foundational data infrastructure, primarily supporting the finance department. The role involves owning the end-to-end analytics pipeline from ingestion to reporting using SQL, dbt, and Airflow. The ideal candidate will promote software engineering best practices and drive a data-driven culture.

Canada Tier 1

Canada Tier 2

Senior Analytics Engineer

Full Time

Paid Time Off

Company Offsites

Senior Growth Manager, Lifecycle Management



 to help maximize lives–both the lives of our customers and the lives of our team – so that everyone can experience all that life has to offer. For our employees, our promise is that 

We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.



We are looking for a Senior Growth Manager, Lifecycle Management to build and lead lifecycle management into a core pillar of member success and retention at 

. This is a high value and high impact role where you will own the strategy and build-out of our lifecycle infrastructure, design the multi-product journeys that deliver highly individualized and relevant communications to each member at critical points in their journey, and lead the lifecycle team that brings it to life. The role encompasses lifecycle infrastructure, journey strategy and execution, experimentation, stakeholder management, project management, and team leadership.



 growth team is multi disciplinary, skilled, and extremely warm and fun. As a team, we strive towards meeting company goals in a way that supports business strategy and individual and team learning and development. We are a data-driven company and team first and foremost, and every decision we make is rooted in data. We get to collaborate across the board with data, product, finance, and engineering teams in an open and transparent manner. The use of AI is also encouraged whenever it will be advantageous to our work.



Own the strategy, infrastructure, and best practices for 

’s lifecycle program across email, SMS, push, and in-app — building the communications and journeys that deliver highly individualized and relevant messaging to each member at critical points in their journey, and maintaining best-in-class deliverability and messaging health.

Strategize, develop and execute comprehensive email, SMS, and push campaigns and automations; run experimentation across segment- and event-based campaigns; and analyze and report on lifecycle metrics including deliverability rates, open rates, CTR, overall revenue, and signups to drive insights and action.

Coordinate sprint planning to deploy work for each upcoming cycle and assign the right work to each team member, manage the team’s roadmap and backlog, and run standups and retrospectives to keep the mission on track and on time.

Stay aligned with your GM and adjacent teams, and collaborate efficiently across data, product, finance, and engineering to manage requirements and priorities.

Lead, mentor, and grow the lifecycle management team, working closely with Engineering, Design, Copywriting, and Product Marketing partners.

6+ years of hands-on lifecycle / CRM marketing experience, including building and scaling lifecycle programs

Experience setting up lifecycle infrastructure from the ground up — segmentation, data syncs, experiments and multi-channel journeys across email, SMS, push, and in-app

 or a similar lifecycle / CRM platform (e.g. Braze, Iterable)

Strong reporting and data analysis experience, including the knowledge of how to query and pull data sets as required (e.g. SQL, Amplitude, Looker)

Experience designing and running experimentation across both segment-based and event-triggered campaigns

Stakeholder management, and strong program management — able to run sprint planning, assign work, and manage a roadmap across cross-functional resources

People management experience — having led, mentored, and grown a team

Experience with a Customer Data Platform (e.g. Segment, mParticle) or building data pipelines for marketing

Experience designing engaging and effective email templates; familiarity with HTML / Liquid

Familiarity with communication related copywriting and content creation

Experience at a high growth startup / tech company

Prior experience in Subscription businesses or multi-product journeys.


Work from anywhere in the world and choose the hours that suit you best. We trust you to get great work done on your terms.

Enjoy unlimited PTO, company-wide recharge days, and annual team offsites.

Weekly UberEats credits and travel discounts on SuperTravel help you enjoy the little things.

We support growing families with generous parental leave and a flexible return-to-work plan.

Competitive salary, equity options, and top-tier benefits.

Access to wellness budgets, personal development funds, and team-level learning resources.

, we are proud to leverage cutting-edge artificial intelligence (AI) technology to make our hiring process smarter, faster, and more inclusive. By integrating AI tools into our recruitment, we enhance our ability to identify top talent efficiently while promoting fairness and consistency for every applicant.

 is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

People Management

Experience

Stakeholder Management

Super.com is seeking a Senior Growth Manager for Lifecycle Management to lead the strategy and infrastructure of member success and retention. The role involves designing multi-product journeys across email, SMS, and push notifications using tools like Customer.io, SQL, and Amplitude. You will lead a cross-functional team to drive individualized member communications and optimize retention metrics.

CAN - Tier 1

CAN - Tier 2

Senior Growth Manager, Lifecycle Management

Meal Allowance

Employee Discounts

; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it 

through the people, the work, and the programs

We're looking for a Senior Platform Engineer to join our DevOps/Infrastructure team. In this role you'll own and extend the tooling that our engineers use every day to build, ship, and maintain our products. As we move further along our AI adoption journey, you'll contribute directly to the AI infrastructure and enablement tooling that this team is responsible for. As the team's first dedicated Platform Engineer, you'll take a software-first approach to solving core infrastructure challenges through automation, self-serve tooling development, and by deploying new autonomous agentic systems. You'll operate as a cloud administrator within our AWS and Kubernetes environments, participate in our incident response rotation, provide direct support to other engineers over Slack, and act as a technical leader when designing and implementing new DevOps tooling solutions. Your efforts will directly improve the core DORA metrics of 

. This is a hands-on technical role with some intern mentorship and thought leadership responsibilities.



This DevOps & Infrastructure team is one of the oldest continually operating teams at 

, and has delivered significant milestones already. Across our teams we support upwards of 1000 production deployments per month, strong SLO performance, and continually improving DORA metrics. Our cloud infrastructure is modern and, thanks to this team's efforts, kept up-to-date. The basic early DevOps challenges such as trunk-based development, IAC adoption, canary releases and Kubernetes microservice adoption have all been tackled and now we've got our sights set on bringing in the newest technologies and capabilities as the tech world evolves. We use heavily high-quality tools like Datadog, EKS, IncidentIO, and Claude to support not just other engineers, but staff across the entire company.



Build and maintain our internal developer platforms: self-serve infrastructure, paved paths, and AI-first automation.  Automation code to be authored primarily in Python and JS/TS.

Maintain and extend our cloud infrastructure: Particularly Kubernetes (EKS), AWS, Postgres, Redis, Kafka, and Elasticsearch. Leverage tools like Terraform and Crossplane to keep our infrastructure declarative.

Support other engineers as a go-to technical expert, and bake tribal knowledge into tooling and docs so the platform, not a single person, is the source of truth.

Contribute as a technical mentor: Directly mentor interns. Level up other engineers through Lunch & Learns, guilds, documentation, and general knowledge-sharing.

Contribute strategically during objective setting, retrospectives, and cross-team discussions, and help shape the infrastructure roadmap.

Help maintain the availability, reliability, and security of our production infrastructure by participating in our on-call rotation, including monitoring, incident response, and resolving issues outside of standard business hours.

On-call is a core part of this role. Engineers take turns in a weekly on-call rotation and are compensated for each rotation per the company’s on-call compensation policy.



Services are authored as K8s-based microservices powered by Python FastAPI backends and  Typescript React front-end code.

Apps are built upon Postgres, Redis, Kafka, Elasticsearch, and Snowflake.

Our infrastructure runs on AWS and leverages hosted infrastructure technologies such as EKS, MSK, Elasticache, and RDS. We use Istio for service mesh, Helm, TF and Crossplane for IAC, and Kyverno for policy-as-code enforcement.

Trunk-based development and deploy-on merge through CI/CD is orchestrated with GitLab and ArgoCD, leveraging AI within the pipeline to deliver upwards of 1000 production deployments/month.

We invest heavily in reliability and observability using Datadog for monitoring and automated alerting, and use Amplitude for client-side analytics and experimentation.

Developer productivity and DevX are improved by this team through our CDE, Coder,  DX360 surveys, and significant in-house productivity tooling.

As an AI-First engineering organization, we leverage modern AI development workflows using tools such as Cursor, Claude, and internally built AI agents to accelerate implementation and iteration across our codebases. You'll contribute directly to our AI infrastructure in this role.

5+ years of experience in Software Engineer, DevOps, SRE, and/or Platform Engineering roles.

Experience improving developer productivity through platform tooling, infrastructure automation, self-service capabilities, or internal developer platforms. Owns projects from idea through to production.

AI-first: Professional experience safely applying AI to infrastructure and platform engineering projects. Opinionated about safe AI usage around high-impact production workloads.

Strong cloud technology fundamentals: Familiarity with AWS, Kubernetes, IAC, and modern CI/CD tooling.

Senior-level experience administratively managing core service infrastructure: Servers, databases, caches, message queues, and data networks.

Demonstrated commitment to operational excellence including system reliability, on-call participation, incident response, and continuous improvement practices.

Comfortable working in a high-speed scale-up environment with broad scope, high autonomy, and rapid asynchronous remote communications.



: Work from anywhere in the world and choose the hours that suit you best. We trust you to get great work done on your terms.

: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites.

: Weekly UberEats credits and travel discounts on Super.com help you enjoy the little things.

: We support growing families with generous parental leave and a flexible return-to-work plan.

: Competitive salary, equity options, and top-tier benefits starting on day one.

: Access to wellness budgets, personal development funds, and team-level learning resources.

AI Proficiency

On-call rotation

Super.com is seeking a Senior Platform Engineer to join their DevOps/Infrastructure team. The role focuses on building internal developer platforms and AI-first automation using AWS, Kubernetes, and Python. You will be responsible for maintaining cloud infrastructure via Terraform and Crossplane while improving core DORA metrics.

CA$143K – CA$169K • Offers Equity • Offers Bonus • Multiple Ranges

CA$148K – CA$169K • Offers Equity • Offers Bonus

CAD Tier 1

CA$143K – CA$162K • Offers Equity • Offers Bonus

CAD Tier 2

$159K – $194K • Offers Equity • Offers Bonus

Senior Software Engineer, Platform

Flexible Working Hours

Wellness benefits

Senior NetSuite Finance Systems Analyst



We’re looking for someone with deep expertise on administering, configuring, and supporting NetSuite financial modules. The Senior NetSuite Finance Systems Analyst plays a vital role in maintaining, enhancing, and implementing core finance systems, with a primary focus on NetSuite. Reporting to the Senior Accounting Manager, this hands-on role works closely with Finance, Accounting, and Data & Analytics teams to optimize processes, ensure data accuracy, and deliver scalable automation solutions.

You thrive at the intersection of finance, data, and technology, comfortable querying data, troubleshooting issues, and managing complex automation projects. With a deep expertise supporting and enhancing NetSuite, you have strong analytical skills, attention to detail, and a problem-solving mindset.. Experience with systems and tools such as NetSuite, Ramp, Cube, Avalara, and Snowflake is highly desirable. Exposure to AI or workflow automation tools to transform financial processes and reporting is a strong plus.

 is dedicated to maintaining the integrity of the General Ledger, reporting applications, and related data warehouse tables while providing accurate and timely financial reports and analyses. The team consists of experienced professionals who support 

’s short and long-term objectives through their accounting expertise.

As part of the Accounting team, this role supports finance transformation efforts by partnering with cross-functional finance teams and Data Engineering to improve system efficiency and deliver automated solutions for faster financial reporting.


Enhance and expand ERP capabilities (NetSuite), leveraging new modules and features to streamline reporting and shorten the financial close cycle.

Translate accounting and business needs into system automation workflows, collaborate with engineering partners, develop test cases, perform QA, and lead implementation, along with post-implementation support.

Drive process and reporting improvements, including automated journal entries and optimized data workflows for timely reporting and account reconciliations.

Support the finance team by serving as a key resource on finance systems, assisting with changes, upgrades, migrations, releases, and troubleshooting day-to-day data reconciliation or reporting issues.

Assess existing finance processes, systems, and controls to identify opportunities for optimization; track risks, issues, and system dependencies.

Maintain the automation roadmap and work with external partners on system updates and future system implementations.

Provide ongoing support to users, including training, access management, and resolving day-to-day system questions.

Maintain clear, robust system documentation to support financial controls and audits.

Advanced NetSuite experience is required, including administration, configuration and support of core financial modules

3-5 years of financial systems management, including implementation or upgrade of existing ERP with a strong focus on NetSuite

Experience improving, automating, and scaling finance processes through NetSuite enhancements, workflows, integrations, and reporting

Proficient in data analysis with large datasets; skilled in Excel, SQL, and data warehouses such as Snowflake, as well as BI tools like Redash and Looker

Strategic thinker with the ability to assess reporting implications of process changes, supported by strong problem-solving skills to identify root causes and recommend effective solutions.

Hands-on experience partnering with engineering to build system data integrations and automate finance workflows.

Excellent communication skills, able to bridge technical and non-technical teams effectively.

CPA or working towards CPA designation is an asset.

Knowledge of implementing other finance systems is a bonus (SAP, Ramp, Workiva, Cube and Avalara).

: Weekly UberEats credits and travel discounts on SuperTravel help you enjoy the little things.

Super.com is seeking a Senior NetSuite Finance Systems Analyst to administer, configure, and optimize NetSuite financial modules. This remote role involves partnering with Finance and Data teams to automate workflows, enhance ERP capabilities, and ensure data integrity using SQL, Snowflake, and Excel.

Senior NetSuite Finance Systems Analyst

Senior Automated Customer Experience/AI Conversation Designer



We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career, and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.



Our mission is to make customer support easy and financially efficient.  We are obsessed with reducing the time, contacts, and steps it takes to solve a customer’s problem or question, and believe that effective AI Support is the cornerstone to our success.

In this role, you'll shape the way we communicate and support our customers through our AI Agents—both chat and voice —across multiple channels and partners. You will own all things related to AI Agent communication, training, and experimentation, including playbook creation for both text-based chat flows and voice conversational design. You'll collaborate directly with cutting-edge AI partners to create and optimize playbooks that ensure customers receive clear, helpful, and consistent support regardless of whether they're chatting or calling.

This is a unique opportunity to blend communication strategy, AI playbook management, and data-driven insights to impact our North Star: customer satisfaction directly.



This role is part of the newly formalized, AI Agent Experience Team focused solely on the training, performance, and optimization of our AI Agents.  We believe 

 Customer Support is positioned to lead the industry curve in AI Agent support coverage and capabilities.  Through experimentation and listening to our customers' experiences, we advocate for continuous AI experience evolution and shape our partners’ roadmaps. This team works closely across multiple Operations sub-functions - including Business Operations, Technical Account Management, and Engineering.

Design, build, and continuously optimize AI chatbot playbooks and conversational flows in our Decagon AI platform

Monitor and analyze Chatbot performance (CSAT, resolution rates, deflection), identifying opportunities to improve resolution and customer experience.

Collaborate with cross-functional teams to refine conversational design and ensure a smooth customer journey.

Build clear documentation and escalation paths for when AI self-service cannot fully resolve a customer issue.

Analyze bot feedback and performance trends to identify key drivers of satisfaction and friction.

Translate feedback into actionable recommendations for AI product, operations, and support.

Degree in Data Analytics, Communications, Marketing, Business, or a related field.

Experience developing and optimizing chatbot playbooks and conversational flows, with an understanding of voice AI conversation design, including VUI principles, prompt engineering, and multi-turn dialogue management. Experience with the Decagon Platform preferred.

Exceptional written and verbal communication skills, with experience writing and refining scripts for customer-facing AI across both chat and voice channels, including attention to conversational pacing and natural language patterns.

Strong analytical skills with the ability to interpret CSAT, NPS, and chatbot performance data and turn them into actionable insights.

Proficiency in CRM software and data analytics tools (e.g., Excel, Looker, Google Analytics) to extract insights and track bot performance.

Hands-on experience designing error recovery paths, escalation logic, and timeout handling for AI-driven customer interactions.


Hands-on experience in AI chatbot management (e.g., Decagon, Ada, Poly,, Intercom, Drift) or customer automation platforms.

Exposure to travel, fintech, or SaaS industries.

Knowledge of communication frameworks (e.g., neurolinguistic programming, Fogg Behavior Model).

Strong project management skills with a proven ability to manage multiple priorities.

Comprehensive Compensation: Competitive salary, equity options, and top-tier benefits.

Education

Super.com is seeking a Senior AI Conversation Designer to build and optimize AI chatbot playbooks and conversational flows. The role involves managing AI Agents across chat and voice channels using the Decagon platform to improve CSAT and resolution rates. Key responsibilities include prompt engineering, data analysis via Looker, and cross-functional collaboration.

CAD - Tier 1

CAD - Tier 2

Senior Automated Customer Experience / AI Conversation Designer

Automated Customer Experience / AI Quality Specialist

We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career, and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.


Our mission is to make customer support easy, effective, and financially efficient. As AI support experiences continue to scale across chat and voice, maintaining high-quality customer interactions is critical to our success.

In this role, you will own the quality evaluation, operational auditing, and performance monitoring of our AI Agents across chat and voice channels. You will review customer interactions at scale to identify customer experience risks, escalation failures, policy gaps, conversational breakdowns, and opportunities to improve AI behavior.

You’ll work closely with Operations, Product, Engineering, and AI partners to ensure our AI Agents are resolving customer issues accurately, confidently, and consistently while protecting customer trust and driving CSAT improvements.

This is a unique opportunity to help define how AI Quality Assurance operates within Customer Support and directly influence the future of AI-powered customer experiences at 

This role is part of the newly formalized Automated Customer Experience (ACX) Team focused solely on the design, quality, performance, and optimization of our AI Agents. We believe 

 Customer Support is positioned to lead the industry curve in AI Agent support coverage and capabilities.

This team works closely across multiple Operations sub-functions — including Business Operations, Technical Account Management, Engineering, QA, and Customer Experience teams.

Review and audit AI chat and voice interactions to evaluate customer experience, AI agent performance, policy adherence, escalation handling, and resolution quality.

Identify trends impacting CSAT, containment, customer effort, and operational performance through interaction reviews and data analysis.

Monitor AI failures including hallucinations, looping behavior, incorrect resolutions, and poor handoff experiences to human agents.

Super.com is hiring an Automated Customer Experience / AI Quality Specialist to manage the quality evaluation and performance monitoring of AI Agents across chat and voice channels. The role focuses on auditing interactions to reduce AI hallucinations and improve CSAT through collaboration with Product and Engineering teams. Responsibilities include building scalable reporting frameworks and optimizing conversational behavior.

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