Second Nature is redefining professional property management with the only platform that personalizes renting for every resident. Second Nature's Resident Experience Platform combines Resident Onboarding with our Resident Benefits Package to help property managers orchestrate personalized experiences residents understand, pay for, and stay for.

Second Nature

Paid Time Off

Unlimited PTO

401(k) / Pension

Life Insurance

Professional Development

Company Events

Medical, Dental & Vision Insurance

At Second Nature, our people are our greatest differentiator. To build an industry-changing business, we don’t just need talent; we need an environment where high standards, continuous improvement, and customer obsession are the default.

Excellence is not a destination — it is how we show up every day. In twenty years time, we want every single employee to look back to their time at Second Nature and say: This is where I did my very best work. Where I grew the most. Where I pushed myself beyond what was comfortable. ✨



Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, answer any question with just a couple clicks on your phone. Convenience isn’t a luxury, it’s an expectation.

So why not renting? It’s still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more.

That’s why we’ve built the world’s first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers.

We’re passionate about turning friction into triple win experiences for residents, property managers, and investors. That way renting can be easy and rewarding for everyone.

And now you can join us. Apply today to join 290+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win; creating the ultimate Triple Win! 🔥🔥🔥



We're standing up a small, high-leverage quality engineering practice starting with a pair of Staff Quality Assurance Engineers shared across every pod (a small cross functional Product and Tech team). Our guiding principle is firm and clear: developers own their automated tests; you raise the whole org's testing capability. You don't gatekeep, and you're not a manual safety net.

This is a staff-level engineering role for someone who has chosen quality engineering as their craft, not a stepping stone to a different engineering seat. You'll write code, own test strategy across and between systems, and craft automation frameworks. You’ll take an AI-first approach (we build on Claude) to make testing dramatically faster, repeatable, and more reliable. Because the role reaches into every team, your influence on how Second Nature ships quality will be outsized.

Own the automated-testing strategy and frameworks across our UI product. Resident Onboarding (consumer-facing, highest customer risk) first, then Command Center. You’ll drive critical-user-flow coverage into the delivery pipeline so ownership sits with engineering.

Make quality measurable. Build and maintain a risk-weighted registry of critical flows, and report coverage:  % of critical flows tested, % of screens exercised, and % of real production traffic (Datadog RUM) on paths we test through live dashboards, not quarterly slides.

Lead an AI-first approach to testing. Teach Claude the how and why of our systems; build skills and MCP-based tooling (JIRA, our APIs, direct database inspection) so complex scenarios — especially partner integration — can be executed rapidly, repeatably, and reliably instead of by hand.

Modernize integration testing. Move partner verification from manual, web-based checking to API-based automation, and help close long-standing environment/testability gaps.

Coach, don't gatekeep. Embed quality into design and PR review, level up engineers to own their automated tests, and help teams build in quality up front.

Drive the Quality Enablement practice. Partner with engineering directors, platform teams, and product stakeholders to surface and prioritize tooling and system-testability gaps.

Build guardrails that hold. Stand up CI coverage ratchets, deploy-gate health, and flake reduction, and make escaped defects visible (tagged to user flows, tracked against change-failure rate).

You can see exactly what's tested and what isn't, anytime.

 A live dashboard shows what’s covered by automated tests, so nobody guesses.

Engineers write their own tests, and write them well.

 This person defines and develops the platform for our end-to-end testing that can be leveraged by all engineering; helping us solve testing gaps.

 Tools and skills leveraging MCP, APIs and CLIs take over repetitive, complex checks and test setup so they get tested consistently instead of by hand.

Fewer bugs make it to production, and you can prove it.

 Clear tracking shows the issues and trends.

Staff-level engineer. You'd clear the staff bar on a strong product team. You have deep experience designing, coding, and owning test automation and frameworks across layers (unit, integration, contract, and browser/e2e).

Quality engineering is your craft, not a transition plan. You have genuine passion for, and a real track record of, building high-quality automated testing. This is the work you want to be doing, not a path to a different engineering role.

AI-first by default. You reach for AI (we use Claude) to accelerate and harden testing by building agent workflows, skills, and MCP tooling, and you're excited to shape how AI transforms quality engineering. An "all-in" mindset toward AI in engineering.

Exceptional communicator. This role interacts with every pod at Second Nature. You align engineers, PMs, and leaders, and coach effectively across teams and non-technical audiences.

Self-starter who drives outcomes. High autonomy, low process overhead, real ownership. You pick up ambiguous quality problems and drive them to shipped, measurable results without waiting to be told.

Strong with AWS and Node/TypeScript, and comfortable across distributed, service-oriented systems and testing across service boundaries.

Experience standing up or scaling a quality engineering practice

Data-integrity testing against relational databases (PostgreSQL)

PropTech, real estate tech, or B2B2C SaaS experience

We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.



TypeScript/Node (NestJS), Nx monorepo with React front-ends, PostgreSQL, AWS, Redis/queue-based async processing, Datadog for observability (including RUM)
Testing spans Jest, contract testing, and Playwright for end-to-end, AI-assisted workflows on Claude with MCP tooling, API Integrations

Pirate Ship; not a cruise ship. Bias towards action.

Massive Growth takes massive growth. We embrace challenges to increase our impact.

Grow the Pie. We focus on results so our customers & their customers win. Triple Win!

Purple Heart. We put the team before ourselves.

Extreme Ownership. See something? Say something; right the ship to get us back on course.

Be a moment maker. We aim to shatter the status quo.

We're thrilled about the transformative potential of AI innovation and its ability to drive progress at Second Nature. As we continue to explore and integrate AI into our workflows, we're eager to learn how you've embraced and implemented AI in your professional journey. In the interview process, we look forward to hearing about your experiences and exploring how we can collectively leverage AI technology to accelerate our growth.



This position is a remote-first, work from home position. Second Nature is committed to creating a culture and workplace where remote work fosters collaboration and connections and is a key part of our company story and success. To be successful in a remote work role at Second Nature you must:

Be available during your scheduled working hours and give your full attention to the completion of your Second Nature job duties

Have a quiet, professional, distraction-free environment in which to complete your work

Have access to your own reliable high-speed internet connection

Attend our bi-annual in-person company meetings (Second Nature will reimburse the cost of your business travel per company guidelines)


🩺 Health First: Medical, Dental, Vision, & Life Insurance; 401K Plan

📍 Location: Work remotely from anywhere in the US

🚀 Growth: The opportunity to help build a fast-growing company in an exciting new category

Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Our hiring decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.

Timezone Match Required

Experience Requirement

Second Nature is seeking a Staff Quality Assurance Engineer to lead their quality engineering practice. The role focuses on building AI-first automated testing frameworks using TypeScript, Node.js, and Playwright on AWS. Key responsibilities include owning the automated-testing strategy, reducing manual verification, and coaching engineering teams to own their tests.

Staff Quality Assurance Engineer

Full Time

Paid Sick Leave

Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, answer any question with just a couple clicks on your phone. Convenience isn’t a luxury, it’s an expectation.

So why not renting? It’s still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more.

That’s why we’ve built the world’s first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers.

We’re passionate about turning friction into triple win experiences for residents, property managers, and investors. That way renting can be easy and rewarding for everyone.

And now you can join us. Apply today to join 200+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win; creating the ultimate Triple Win! 🔥🔥🔥

As the Manager, Implementations, you’ll lead a team of Implementation Managers, ensuring they’re equipped with the training, tools, and support to guide clients from signed contract through to full activation, meeting our target activation rate. You’ll provide hands-on coaching, help resolve escalations, and coordinate with Sales, Operations, Product, Legal, and Client Success to guarantee smooth, scalable implementations.

Lead and develop a team of Implementation Managers through hands-on coaching, accountability check-ins, and performance feedback.

Ensure smooth client transitions from discovery through activation and handoff, clarifying team ownership at each stage.

Set and track key performance indicators - such as activation rates, CSAT, and TTV - using dashboards to inform proactive adjustments.

Standardize and refine implementation workflows for consistency and efficiency across different customer segments.

Support your team in conducting in-depth discovery that surfaces client goals, blockers, and drives clear onboarding strategies.

Handle high-priority client escalations directly to maintain trust and ensure satisfactory outcomes.

Collaborate closely with Sales, Product, Operations, and Client Success to ensure unified messaging and smooth implementations.

Guide your team in training clients on product value and best practices, helping drive feature adoption and retention.

Ensure the team leverages CRMs, automation platforms, and AI tools to streamline delivery and data visibility.

Encourage Implementation Managers to own key areas of the process, fostering accountability and team cohesion.

Stay visible, accessible, and empathetic - especially under pressure - supporting your team through ambiguity with confidence and care.

You bring 5+ years of experience managing Implementation or Onboarding teams - ideally in fast-paced, tech-enabled, or PropTech environments - and have a strong track record in guiding clients from discovery through to activation and handoff.

Deep experience with high volume implementations. You should be comfortable operating at a fast-pace and able to speak to your experience operating in a similar environment.

Passionate about designing scalable workflows, coaching your team to drive operational rigor, and delivering exceptional client outcomes on KPIs like activation rates and client satisfaction.

You’re adept at building skills in others - through hands-on mentorship, structured onboarding, and soft-skills enablement - helping Implementation Managers ramp quickly and thrive under pressure.

You set, track, and act on meaningful metrics (TTV, CSAT, at-risk accounts, etc), using both dashboards and qualitative feedback to drive continuous performance improvements.

Comfortable working across Sales, Product, Operations, Engineering, and Customer Success - aligning deliverables, clarifying responsibilities, and ensuring the team delivers on shared promises.

Excellent at setting expectations, resolving stakeholder misalignment, and building credibility with tact and emotional intelligence.

Thrive in evolving environments - anticipating client needs, solving problems on the fly, and maintaining composure when things shift unexpectedly.

Committed to building inclusive, high-trust teams that balance operational grit with empathy - bringing folks together under a mission of excellence and care.

Experience with property management platforms (Yardi, AppFolio, Buildium)

Familiarity with enablement tools like Gong or CRM/automation systems

We operate as a remote-first organization, meaning you can deliver excellence from your own home. We gather the whole team twice a year—every January and July—for in-person summits to build connection and alignment (travel is on us!). We just ask that you have a dedicated, quiet workspace and a rock-solid internet connection to stay powered up during core hours.

: Comprehensive Medical, Dental, Vision, and Life Insurance, plus a 401k to secure your future.

: Full flexibility to work remotely from any corner of the United States.

: Rest and recharge whenever you need with our Open PTO and sick day policy.

: Join a supportive, diverse environment where growth and inclusion aren't just buzzwords—they're how we work.

: Be a pioneer on a fast-scaling team that is actively defining an entirely new industry category.

: Work on an award-winning platform that customers love and that makes a measurable impact every day.

Second Nature is proud to be an Equal Opportunity Employer. We are committed to a diverse workplace free of discrimination and harassment, where every hiring decision is based on merit, business needs, and your unique qualifications—regardless of background or protected status.

Travel Required

Second Nature is seeking a Manager of Implementations to lead a team of Implementation Managers. The role focuses on guiding clients from contract to activation, optimizing onboarding workflows, and tracking KPIs like TTV and CSAT. The ideal candidate has 5+ years of experience in SaaS or PropTech implementation management.

$100K – $120K • Offers Commission • 20% variable for an OTE of $120K- $144K

Manager, Implementations 

Learning & Development Budget

Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, and get an answer to your question with just a couple clicks on your phone. Convenience isn’t a luxury, it’s an expectation.

So why not renting? It’s still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more.

That’s why we’ve built the world’s first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers.

We’re passionate about turning friction into triple win experiences for residents, investors, and managers. That way renting can be easy and rewarding for everyone.

And now you can join us. Apply today to join 275+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win.


Second Nature is looking for a highly experienced 

 to lead the development of innovative and scalable software solutions. In this role, you will work closely with cross-functional teams to design, implement, and maintain mission-critical systems. You will also mentor junior engineers and contribute to the company’s overall technology strategy.


Lead the design, architecture, and development of high-performance, scalable software systems

Write, test, and maintain high-quality code, ensuring it meets both functional and non-functional requirements.

Contribute to architectural decisions, ensuring scalability, performance, and maintainability of software systems.

Uphold coding standards, best practices, and guidelines while conducting code reviews to ensure high-quality software.

Analyze and resolve complex technical issues, optimizing code and improving system performance.

Work closely with product managers, designers, and other engineers to understand business requirements and translate them into technical solutions.

Drive continuous improvements in code quality, development processes, and team efficiency.

Create and maintain technical documentation, including architecture diagrams and API specifications. Communicate technical decisions and strategies clearly to both technical and non-technical stakeholders

Participate in agile development processes, including sprint planning, stand-up meetings, and retrospectives.

Stay up-to-date with emerging technologies and industry trends to drive innovation


5+ years of professional software development experience, with a strong background in software design and architecture.

Solid understanding of cloud-native architectures with 

Experience using AI coding tools (like Claude Code, Copilot, Cursor, etc.) in your daily workflow, with genuine excitement about where agentic AI is headed for software development.

Deep knowledge of software architecture patterns and design (e.g., microservices, distributed systems, hexagonal architecture, domain driven design, etc).

Strong problem-solving and analytical skills.

We embrace challenges to increase our impact.

We focus on results so our customers & their customers win. Triple Win!

See something? Say something; right the ship to get us back on course.

Attend our bi-annual in-person company meetings (Second Nature will reimburse the cost of your business travel per company guidelines)



We're thrilled about the transformative potential of AI innovation and its ability to drive progress at Second Nature. As we continue to explore and integrate AI into our workflows, we’re eager to learn how you’ve embraced and implemented AI in your professional journey. In the interview process, we look forward to hearing about your experiences and exploring how we can collectively leverage AI technology to accelerate our growth.



Health First: Medical, Dental, Vision, & Life Insurance; 401K Plan

Location: Work Remotely from anywhere in the US

The Product: Beyond the awards and 5-star reviews… our clients and customers love what they can do with a fully managed RBP

Diverse, Inclusive Culture: We embrace employees from all backgrounds with openness and respect

Training: A supportive team to help you grow your career and unlock your full potential

Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category


Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.

Second Nature is seeking a Staff Software Engineer for their Integrations Team to lead the design and development of scalable software solutions. The role involves architecting high-performance systems using TypeScript, React, Next.js, and NestJS. Key responsibilities include mentoring junior engineers and contributing to the overall technology strategy.

Staff Software Engineer, Integrations Team 

Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, answer any question with just a couple clicks on your phone. Convenience isn’t a luxury, it’s an expectation.

So why not renting? It’s still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more.

That’s why we’ve built the world’s first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers.

We’re passionate about turning friction into triple win experiences for residents, property managers, and investors. That way renting can be easy and rewarding for everyone.

And now you can join us. Apply today to join 300+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win; creating the ultimate Triple Win! 🔥🔥🔥

We’re looking for a Growth Marketing Manager to lead full-funnel campaigns that improve stage-to-stage conversion, accelerate sales velocity, and increase adoption of Second Nature’s resident experience platform. This role is ideal for a marketer who thrives at the intersection of strategy, analysis, and execution and knows how to turn warm leads into high-value customers.

You'll drive targeted campaigns that improve pipeline performance, expand customer value (ARPU), and deepen engagement with our platform. You'll own campaign execution, nurture strategy, and performance reporting within our HubSpot instance — testing and iterating your way to the tactics that move the funnel.

You’ll report to the Director of Demand Generation and collaborate cross-functionally with product marketing, content, RevOps, and sales to launch campaigns that directly support acquisition, onboarding, expansion, and retention.

Plan and execute omnichannel campaigns that support product launches, sales motions, and partner initiatives

Build and manage campaign calendars, briefs, and roadmaps to ensure clear alignment and timely execution

Translate go-to-market messaging into campaign-ready assets—marketing emails, sales emails, landing pages, live chat scripts, and more

Launch segmented email nurtures and marketing automations that increase stage-to-stage funnel conversion and accelerate deal cycles

Develop lifecycle campaigns that improve interest, cross-sells, and activations across our suite of resident benefit services

Partner with sales and customer teams to ensure campaigns align with buyer needs and drive tangible revenue outcomes


Monitor campaign performance across the funnel and translate insights into clear, actionable recommendations

Run structured tests — messaging, offer, channel, and cadence — to identify what reliably moves conversion, and scale what works

Ensure accurate attribution and data hygiene in partnership with Marketing Ops and RevOps

Serve as the day-to-day marketing owner of our HubSpot instance—building workflows, lists, automations, forms, and emails

Improve segmentation and routing to better support campaign execution and sales follow-up

Continuously enhance the system to support evolving team needs and campaign complexity


Experience leading multi-channel and email nurture campaigns that generate measurable funnel impact

Skilled at developing briefs, messaging frameworks, and customer journeys aligned to GTM goals


Highly organized and detail-oriented project manager

Comfortable working across teams to keep initiatives moving and aligned


Strong analytical mindset with the ability to translate funnel metrics into insights

Familiar with building reports and dashboards that drive decision-making


Adept at adapting messaging for segmented audiences (B2B2C) including property managers and residents

Skilled at turning complex offerings into concise, high-impact content that gets noticed in crowded inboxes

3–5 years of experience in B2B marketing, ideally in SaaS, proptech, or a dual-audience (B2B2C) environment

 (required), plus Chili Piper, Salesforce, 

, and project management tools like Asana or Monday

Proven track record of designing, launching, and optimizing campaigns that drive revenue

Strong understanding of lead lifecycle, funnel metrics, and marketing automation best practices

Proactive, self-starter mindset with the ability to thrive in a fast-paced, high-growth environment


This is a remote-first, work-from-home position with required bi-annual in-person company meetings in January and July (business travel covered by Second Nature). You must be available during scheduled working hours, with a distraction-free work environment and reliable high-speed internet.


📍 Location: Work Remotely from anywhere in the US

🤩 Culture: Diverse, inclusive, supportive, and growth-focused

🚀 Growth: Be part of a fast-growing team building a new category and making a real difference

💻 The Product: Award-winning, customer-loved platform that truly delivers on our mission

Second Nature is seeking a Growth Marketing Manager to lead full-funnel campaigns and improve conversion rates for their resident experience platform. The role focuses on executing omnichannel campaigns, managing the HubSpot instance, and optimizing lead lifecycles to drive revenue growth.

Growth Marketing Manager

Health Insurance

Equity / Stock Options

Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, answer any question with just a couple clicks on your phone. Convenience isn’t a luxury, it’s an expectation.

So why not renting? It’s still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more.

That’s why we’ve built the world’s first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers.

We’re passionate about turning friction into triple win experiences for residents, property managers, and investors. That way renting can be easy and rewarding for everyone.

And now you can join us. Apply today to join 290+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win; creating the ultimate Triple Win! 🔥🔥🔥

Command Center is Second Nature's internal workflow platform, the operational backbone that lets our teams keep pace with a business scaling faster than our manual processes were built for. The mission is simple: minimize operational complexity so team members can focus on the highest-value aspects of their work.

The Senior Product Manager owns Command Center's core workflows, customer onboarding, activation, and enrollment management, while acting as platform steward for other domains building on top of it. Reporting to the Group Product Manager for SN Ops, this role partners closely with Sales, RevOps, CSM, Onboarding & Implementation, CX, and the Data/Enrollment Management team, and leads Second Nature's broader digital transformation away from manual processes.

 Give team members simpler, more reliable workflows to unlock team capacity the business can redeploy to growth.

Own Onboarding, Activation & Enrollment Management:

 Deliver effective, efficient, and reliable workflows for how customers get onboarded, activated, and enrolled in Second Nature's products.

 Provide the platform stability, maturity, and UX foundation that lets other product domains build and iterate on their own workflow needs without Command Center becoming a bottleneck.

 Move the business off legacy, manual-heavy processes and onto a technology-enabled operating model at scale.

 Bring modern PDLC practices and AI-assisted development into how Command Center ships, so the team delivers more impact, faster.

Define and maintain the product vision, strategy, and roadmap for Command Center, anchored to reducing operational cost and complexity.


Prioritize platform investments by balancing business impact, team enablement, and speed of delivery for other domains building on the platform.


Use data (usage patterns, error/exception rates, cycle times, adoption curves) as a first-class input to roadmap decisions, not just qualitative stakeholder input.


Own the core customer onboarding, activation, and enrollment management workflows end to end.


Set the platform, UX, and architectural standards that let other domain teams (RO, GRI, PAS, and others) build and ship their own workflow tools on Command Center rapidly and consistently.

Work closely with Sales/RevOps, CSM, Onboarding & Implementation, CX (Support), and Data/Enrollment Management teams to understand their day-to-day workflow needs and pain points, and translate them into product requirements.


Partner broadly across the Product & Technology org to keep Command Center coordinated with, rather than duplicative of, other teams' workflow efforts.

Lead the end-to-end lifecycle of Command Center initiatives, from discovery through rollout and iteration.


Track and report on adoption, efficiency, and OpEx/NR impact of workflow improvements, grounded in real data rather than anecdote.


Champion practical use of AI tooling across the product development lifecycle - from discovery and spec-writing to prototyping and QA - to help the team move faster without sacrificing rigor.


6–8+ years of product management experience, preferably in SaaS, PropTech, or internal platform/tools roles.


Experience building or owning internal workflow, onboarding, or operations platforms used by multiple internal teams.


You measure yourself by value delivered, not features shipped. You can translate operational work into business terms (OpEx, NR, cycle time) and make invisible work visible to the business.


Genuine enthusiasm for how AI is reshaping the product development lifecycle, with real experience or point of view on applying it to ship faster and better.


Comfortable and energized working with data-rich problems - comfortable pulling apart usage and operational data yourself, not just consuming a dashboard someone else built.


Strong track record partnering with go-to-market and operations functions (Sales, RevOps, CSM, Support) rather than only engineering.


Comfortable acting as a platform steward - enabling other teams to build well, not just building everything yourself.


Decisive, "First Principles" thinker who can convert ambiguity into a clear roadmap and unblock teams proactively.


Excellent cross-functional communicator, able to align stakeholders across product, engineering, and business teams quickly.

Second Nature is seeking a Senior Product Manager to lead the Command Center internal workflow platform. The role focuses on reducing operational complexity, managing customer onboarding and enrollment workflows, and driving digital transformation through AI-assisted development and modern PDLC practices.

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