We're building AI that every local business owner will use to succeed, starting with restaurants.

Owner.com

Health Insurance

Unlimited PTO

Owner is the AI-native system local business owners use to succeed, starting with restaurants.

We’re building the system that replaces the many tools owners use to run their business.

It powers everything from the restaurant’s website, online ordering, CRM, POS, and more.

Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically.

Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it.

Using Owner should feel like having a team of great operators, engineers, and marketers working for you.

We’re starting by helping independent restaurants succeed online.

But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.

Once we nail the solution for restaurants – we’ll scale it into every other local business type.

In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.

Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an 

More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.

Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.

We’ll be scaling even faster in 2026 to keep pace with our customer growth.

Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!

 is growing quickly, and we are looking for a proactive and results-driven Associate Customer Success Manager to join our team. In this role, you will manage a large, dynamic portfolio of 120+ customers across all stages of the customer lifecycle. Your primary focus will be on engaging with our most at-risk customer segment to maximize product adoption, deliver customer value, and mitigate churn risks. Through your efforts, you will aim to generate brand ambassadors and uncover expansion opportunities to drive growth.


As a key player in the customer experience, you will have the opportunity to influence changes on your direct team and the customer journey by providing valuable feedback to cross-functional teams to shape the future of our product and offerings.
Success in this role will be measured by key performance metrics, including revenue retention and customer engagement.


This is a remote-first role, open to candidates based in Costa Rica.

We are seeking candidates who bring a proactive mindset, adaptability, curiosity, and strong interpersonal skills to thrive in a fast-paced environment. Specifically, we value individuals who:

Excel in maintaining a high volume of daily calls and meetings while effectively managing their time.

Demonstrate strength in objection handling and deescalating challenging conversations.

Can quickly context-switch to address diverse customer needs with ease.

Are skilled at interpreting and leveraging data to inform customer interactions and guide strategic decisions.

Can leverage strategic thinking and the ability to engage in challenging conversations to influence your customers.

Ability to prioritize a pipeline effectively, ensuring early intervention with accounts at risk of churn.

Are solution-oriented, with a big-picture perspective that drives long-term success.

Possess grit, adaptability, and the ability to navigate ambiguity with confidence.

Confident working with English-speaking customers

Deliver a world-class customer experience in collaboration with our Launch and Support teams.

Help customers improve ROI through strategic, personalized advice and solutions.

Drive customer retention by reducing churn and enhancing satisfaction.

Play an integral role in refining health metrics and scaling success across our customer base.

’s footprint by uncovering and driving growth opportunities.

2+ years of experience in a Customer Success or Account Management role.

Proven success in account management or full-cycle sales, with a demonstrated track record of achieving results.

Experience with Customer Success tools, including (but not limited to) Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase.

A background in B2B2C, ideally within the food/hospitality and technology space. You are familiar with industry trends and competitive dynamics and eager to share that knowledge with your team.

A commitment to personal growth and continuous development.

Full fluency in English: reading, writing, and speaking.

Bonus: Experience working in a restaurant, bringing additional perspective to the role.

The estimated base salary for this role is in the local equivalent of $35,000 - $40,000 USD

Other benefits include comprehensive health coverage, remote-first work environment, unlimited PTO - plus extra fun perks!

:triangular_flag_on_post:

Communication from our team regarding job opportunities will only be made by an Owner team member with an @

 email address.
We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address.

We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.

Language Proficiency

Experience Requirement

Owner is seeking a Customer Success Manager based in Costa Rica to manage a portfolio of 120+ customers. The role focuses on maximizing product adoption, mitigating churn, and driving growth for local businesses. Key tools include Salesforce, Gong, and Metabase.

Customer Success Manager - LATAM

Full Time


This is a remote-first role, open to candidates based in Mexico.

Owner is seeking a remote Customer Success Manager based in Mexico to manage a portfolio of 120+ customers. The role focuses on maximizing product adoption, mitigating churn, and driving growth using tools like Salesforce, Gong, and Metabase.

Customer Success Manager - Mexico


This is a remote-first role, open to candidates based in Colombia.

Owner is seeking an Associate Customer Success Manager based in Colombia to manage a portfolio of 120+ customers. The role focuses on maximizing product adoption, mitigating churn, and driving growth using tools like Salesforce, Gong, and Metabase. The ideal candidate has 2+ years of experience in B2B SaaS and full English fluency.

Customer Success Manager - Columbia

Equity / Stock Options

We are looking for a mission-driven Data Platform Enginer to build Owner's data platform - the foundational systems that power analytics, AI, and decision-making across the company.

The Data Platform team owns everything data flows into and out of: ingestion, transformation, storage, orchestration, and the reverse ETL, semantic layers that put data back in the hands of the teams and products that need it, and infrastructure for our internal BI system. Today that system works, but part of it was built outside of SOT (in Hex) and needs to be migrated into DBT. You'll replace it with reproducible, production-grade infrastructure - and then make it self-service for the analysts, engineers, and AI systems that depend on it.

This is an exciting role to build out the foundations of our data platform. The team is four engineers and growing, there is very little legacy to work around, and the decisions you make in your first year will define how Owner uses data for years. Depending on your interests, there is room to focus on core pipeline and platform infrastructure, or on the semantic layer that sits between LLMs and our data and defines how AI queries it.

This role is 100% remote and can be based anywhere in the United States or Canada. For San Francisco-based candidates - we also have a new HQ in the Presidio for optional in-person collaboration.

Design and build the data systems that power analytics, AI, and business intelligence across Owner

Replace one-off custom scripts with reproducible, production-grade pipelines

Own and evolve our core platforms - Snowflake, dbt, Dagster, and our ingestion and reverse ETL layers

Improve data reliability, consistency, and compliance so every stakeholder can trust the numbers

Move the team to self-service tooling for analysts and partners

Identify and drive cost and performance optimizations across compute, storage, and processing

Drive technical decisions and best practices for ingestion, transformation, orchestration, and storage

Provide thoughtful code reviews and technical guidance to peers, and help us build a great team

The Data Platform team - four engineers today, plus the teammates we're hiring alongside you - reporting into Data Platform leadership

Data analysts, product engineers, and business teams across Owner (marketing, sales, ops, finance) who depend on this data every day

Product and Engineering leadership, on both internal decision-making and customer-facing product use cases

5+ years of data engineering or analytics engineering experience

Hands-on production experience with Snowflake

Deep ETL/ELT fundamentals, including dbt and a modern orchestrator such as Dagster or Airflow

Proven track record of impact-driven problem-solving in fast-paced environments, with a strong focus on high-quality, reliable, and performant systems

Excellent technical communication skills, with experience collaborating across both technical and non-technical stakeholders

Comfort building from zero - strong opinions, real energy for the work, and the ability to create structure where none exists

A sense of ownership, curiosity, and commitment to continuous learning

While it's not required, it's an added plus if you also have

Experience building a semantic layer, or data infrastructure for AI/ML and LLM retrieval (RAG, feature stores, dataset compliance)

Experience with reverse ETL or personalization platforms

Databricks experience (we run Snowflake today)

Experience with data governance, access control, and cost optimization for large-scale data platforms

Experience mentoring engineers and fostering a culture of learning and technical excellence

Genuine interest in the product and our customers - helping local businesses succeed, not infrastructure for its own sake

The estimated starting base salary range for this role is $190K-220K depending on level, location and experience, plus a generous pre-IPO equity package

Other benefits include comprehensive health coverage, work from anywhere (remote-first workplace), unlimited PTO - plus extra fun perks!

Owner is seeking a Data Platform Engineer to build and scale the foundational systems powering analytics, AI, and business intelligence. The role involves designing production-grade pipelines and managing a stack including Snowflake, dbt, and Dagster to enable self-service data access across the company.

Data Platform Engineer

Running a restaurant is a constant stream of decisions, exceptions, and tradeoffs. Operators do not need more dashboards. They need an always-on co-owner that surfaces what matters, recommends the next best move, and increasingly does the work for them.

RestX is Owner’s operator command center. We are hiring a Principal Product Manager to build the AI-native operator experience for restaurants on top of our agent platform. This is a hands-on builder PM role for someone who can go deep on operational workflows and also go deep on the technical reality of orders, menus, and integrations.

This role is 100% remote and can be based anywhere in the United States or Canada.

Make outcomes the product for operators. Synthesize what outcomes have been driven, recommend the next best action with a clear why and how, and provide a one-tap path to get it done.

Spend meaningful time with restaurant owners and frontline teams to build deep operator intuition and translate it into shipped product.

Productize playbooks into personalized actions based on each restaurant’s data, configuration, and operating context.

Ship high-impact closed-loop playbooks that turn signals into clear recommendations and one-tap actions. Examples include profit-aware demand capture, self-optimizing menus, dynamic specials that fill slow dayparts, reputation automation, and win-back plays for high-value guests.

Own the foundations for orders, menus, integrations, and reliability so the product is trustworthy at scale.

8+ years product management experience (or equivalent building experience), with a track record of shipping.

Strong operator empathy and customer obsession. You build conviction by spending time with customers.

AI product instincts grounded in real operations. You think in loops and care about quality and iteration.

Technical depth and strong engineering partnership. You can reason about systems, data flows, and reliability.

Strong judgment and prioritization. You can balance speed, correctness, and long-term maintainability.

The estimated starting base salary range for this role is $280- $300K, plus a generous pre-IPO equity package

Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks!

Owner is seeking a Principal Product Manager to build an AI-native operator experience for restaurants. The role focuses on creating agentic workflows and productizing playbooks to drive demand and profit growth for local business owners using AI-native systems.

Principal Product Manager, AI Restaurant Experience

Principal Product Manager - AI Restaurant Experience

We’re looking for a high-performing Senior Talent Parter to spearhead scaling our design teams.

In this role, you’ll be a trusted talent partner to hiring managers - driving full-cycle recruiting efforts, crafting thoughtful hiring strategies, and relentlessly pursuing top-tier technical talent. This is a high-impact position where your ability to identify, engage, and close exceptional engineers will directly shape the future of our company.

This role is 100% remote and can be based anywhere in the United States.

Own the full recruiting lifecycle from kickoff through offer with precision, velocity, and a strong focus on candidate pipeline building.

Design and execute creative sourcing strategies to surface and engage top-tier candidates, especially for highly competitive engineering roles.

Lead candidate outreach, pitch our mission and team with authenticity and clarity, and conduct interviews that identify both skill and potential.

Partner closely with hiring managers, deeply understanding team goals and defining what “exceptional talent” looks like for every role.

Own the full recruiting lifecycle from kickoff through offer with precision, velocity, and a strong focus on candidate experience.

Build and maintain a rich pipeline of high-caliber talent to meet both current and future hiring needs.

Serve as a champion of an outstanding candidate experience, ensuring clear, timely, and respectful communication throughout.

Actively monitor metrics and analyze data trends week over week.

The expectation is that this role will be 50% sourcing/ 50% full cycle

6+ years of full-cycle design recruiting experience, with a consistent track record of attracting and closing world-class engineering and design talent.

Deep sourcing expertise, including fluency with advanced research techniques and outreach strategies.

Exceptional organizational skills - you’re able to manage dozens of moving parts while never dropping the ball.

Clear, persuasive communication - you can pitch a role with credibility and enthusiasm, and build trust with stakeholders at every level.

Detail-oriented, self-motivated, and resourceful - you operate with urgency and take ownership without waiting to be told.

A growth mindset and a high standard - you care deeply about quality and are always looking to refine and improve your craft.

The estimated starting base salary range for this role is $150,000 - $180,000 for Senior level, depending on experience and location. The offer also includes a generous pre-IPO equity package.

Owner is seeking a Senior Talent Partner, Design to lead the scaling of their design teams. The role involves full-cycle recruiting, crafting hiring strategies, and sourcing top-tier technical talent in a 100% remote environment. Key responsibilities include pipeline building and partnering with hiring managers to identify exceptional talent.

Senior Talent Partner, Design

We are looking for an exceptional Engineering Manager to lead a group of talented engineers at Owner. Our ideal candidate is an inspiring leader who is very technically strong/hands-on and brings positivity and passion to their work and their teams. This is a remote role which can be based anywhere in the United States or Canada. For candidates based in San Francisco: we have a beautiful HQ in the Presidio, and we like to get together for periodic in-person collaboration!

Lead fullstack engineering team(s) across Launch and Websites, building the product surfaces restaurant owners use to launch, activate, and grow on Owner

Collaborate closely with Design, Product, and the AI Agents team to identify and execute on high-impact initiatives, from self-serve activation flows to AI-powered website generation

Help define and evolve the architecture behind a fast-moving, AI-augmented product surface, partnering with Danial on cross-team technical direction

Hire, grow, and retain exceptional engineers who thrive in a high-trust, high-impact environment

Foster a culture of simplicity, quality, and continuous improvement across both teams

Contribute to code and architecture reviews, unblock teams, and lead by example when needed

Work closely with cross-functional partners in Product, Design, Customer Success, and GTM to align initiatives with company goals

This role reports to our Senior Engineering Manager of PLG

This role will partner closely with Design, PMs and various stakeholders throughout the company.

You will lead a group of experienced and exceptionally talented engineers!

~3 years of experience in a software engineering management role leading fullstack product engineering teams, preferably in high-growth environments

A track record of leading high-performing, engaged full-stack engineering teams - not purely backend-platform or purely frontend teams

Strong product sense and an instinct for balancing speed, quality, and user impact

Experience with modern frontend frameworks (e.g. React) and backend systems (e.g. Node.js)

High degree of cross-functional collaboration - past colleagues in product, design, and business would speak highly of your teamwork

A plus: growth or PLG experience (self-serve activation, onboarding, upgrade flows) - desirable, not required

The estimated base salary range for this role is $230K-$250K, depending on experience and location. The offer also includes a a generous pre-IPO equity package.

We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information.  If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

Owner is seeking an Engineering Manager to lead fullstack engineering teams focused on Launch and Websites. The role involves collaborating with Design, Product, and AI Agents teams to build AI-augmented product surfaces using React and Node.js. The ideal candidate will hire and grow a high-performing team in a remote-first environment.

Engineering Manager, GTM

Engineering Manager


We're looking for a high-performing Talent Sourcer to build and own the top-of-funnel pipeline that powers our Engineering team's growth. In this role, you'll be a dedicated sourcing engine, focused on market mapping, candidate research, and creative outreach strategies to surface world-class technical talent before anyone else does.

 This role is 100% remote and can be based anywhere in the United States or Canada.

 

Build and maintain a rich, continuously refreshed pipeline of high-caliber engineering talent to meet both current and future hiring needs.

Own market mapping efforts: research the competitive landscape, identify target companies and profiles, and develop a deep understanding of where top engineering talent lives.

Design and execute creative, data-driven sourcing strategies to surface and engage passive candidates, especially for highly competitive engineering roles.

Lead high-volume, high-quality candidate outreach and pitch our mission and team with authenticity and clarity.

Track and analyze sourcing metrics to continuously refine targeting, messaging, and channel effectiveness.

3+ years of sourcing or recruiting experience with a consistent track record of building pipelines for world-class engineering talent.

Deep sourcing expertise: fluency with LinkedIn Recruiter, AI recruiting tools, talent mapping, and outreach sequencing tools.

A data-driven mindset: you track response rates, conversion rates, and channel performance and use that data to improve.

Exceptional organizational skills and the ability to manage large pipelines across multiple roles simultaneously without dropping the ball.

Detail-oriented, self-motivated, and resourceful: you operate with urgency and take ownership without waiting to be told.

A growth mindset and a high standard: you care deeply about quality and are always looking to refine your craft.

The estimated hourly rate for this role is $70 - $100/hr

 — 30 minutes with one of the recruiters on the engineering team

 — Four 30-minute conversations with our leadership team and your future manager

Owner is seeking a remote Talent Sourcer for a 12-month contract to build the engineering pipeline. The role focuses on market mapping, candidate research, and creative outreach to attract world-class technical talent. Requirements include 3+ years of sourcing experience and proficiency with LinkedIn Recruiter and AI recruiting tools.

Talent Sourcer, Engineering (12 Month Contract)

Contract

We are scaling Owner's Applied AI organization. This is a fast-paced team that works on the most valuable opportunities we can find anywhere in the business. As an Applied AI Lead, you'll be responsible for finding those opportunities in the first place: looking across everything happening at Owner, understanding where AI can have the most impact, and sizing the potential before a single line of code gets written. Then you'll build, ship, and iterate on the solution until the impact shows up.

Some of these opportunities create efficiency by cutting out manual work that no longer needs to be manual. Others create better outcomes entirely: processes that now perform far beyond what they used to, and things we always wanted to do that only became practical with AI. You'll chase both, and you'll be the one deciding which come first.

This role is 100% remote and can be based anywhere in the United States or Canada.

💫 You should definitely apply if you…

Care more about picking the right problem than about using the fanciest tool for it

Love the hunt: scanning a business, finding what's broken or underpowered, and putting a number on the prize

Get more energy from building and shipping than from analyzing and presenting

Dive deep to understand root causes when solving problems, and become a subject matter expert along the way

Aren't afraid to pick up new tools and skills, from Claude Code to custom ML pipelines, whatever the problem requires

Want to see your work change the numbers, and feel unsatisfied until it does

Thrive in ambiguity and don't need a playbook to figure out what to work on next

LLM-powered binary classifier for restaurant concept fit with Owner's product. Ran on over 300k establishments in the US.

Hyperpersonalized outbound email engine, sending around 5k unique emails daily with a best-in-class reply rate.

Automated pre-call research tool, eliminating the manual work that sales reps previously had to complete before every dial. Increased dial volume by almost double.

Gradient Boosted Tree for predicting call pickup rate. Trained on dozens of features across tens of thousands of pieces of data, resulting in up to a ~2.3x increased pickup rate for top-identified leads. (ML experience is NOT required for this role; we used Claude Code to teach ourselves enough ML to build this.)

Intelligent routing (iRouting) system incorporating our new pickup rate prediction score to optimize lead distribution on a daily basis.

You'll own the map of AI opportunity across the business: identifying problems and opportunities, dissecting and sizing them, and deciding what gets built next.

The projects we work on are significant enough to alter the trajectory of the business. Recent builds have driven double digit improvements to company-wide KPIs, and the backlog holds many more with similar potential.

You'll carry each build from diagnosis through shipping, deployment, adoption, and iteration. A project is finished when the impact we set out for is visible, and you'll own that full arc.

Many of the problems in our backlog are ambitious enough that they could be standalone products. We'll provide the tools and resources you need to execute them end to end.

 You'll work day to day with our Applied AI team and partner with key stakeholders across every team at Owner, including BizOps, RevOps, Sales, Marketing, Growth, Product, Finance, and Recruiting.

 Applied AI focuses exclusively on projects with the highest impact and ROI, which means regular exposure to senior and executive leadership.

A track record of finding the problems worth solving. You've looked at a messy business, figured out what actually matters, sized the prize, and picked the right thing to work on without anyone handing you a roadmap.

Root-cause instincts. You dig until you actually understand the problem instead of its symptoms. You rabbithole, but you also know when you've gone too deep.

Hands-on experience building with LLMs, integrating the models and APIs themselves: agents and assistants, structured output, evals, context engineering. You turn concepts into working code.

3+ years of experience in a 0-1 operations or startup role. We treat every build as a 0-1 problem to solve from scratch.

You move fast, work scrappy, and thrive in the chaos of an early-stage startup environment, especially when things are ambiguous and timelines are tight.

Comfortable taking ambiguity and turning it into a ruthlessly-prioritized roadmap. You don't need a playbook to figure out what to work on next, which matters more than ever given how easy it has become to build almost anything.

You treat shipping as the midpoint. You watch how a build performs in the real world, gather feedback, and iterate until the impact you set out for actually arrives.

Strong communicator who can break down complex concepts for teammates, both human and AI.

Restaurant industry experience is a plus!

Owner is seeking an Applied AI Lead to identify and implement high-impact AI opportunities across the business. The role involves building and shipping LLM-powered solutions, from diagnosis to deployment, to drive company-wide KPIs. Key requirements include experience with LLMs, AI agents, and a track record in 0-1 startup operations.

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