Making lending human for banks, credit unions, and mortgage lenders. 

MeridianLink offers the most connected digital lending platform—bringing account opening, loan origination, mortgages, collections, and reporting together in a single, intuitive ecosystem. Our platform automates what should be automated, simplifies what should be simple, and elevates the human moments that matter most so your teams can focus on building relationships—not processes.

MeridianLink

Bonus

You'll lead MeridianLink's technical documentation strategy and team, working closely with product, engineering, and support to ensure our customers have clear, comprehensive guides for every aspect of our lending platform. As a strong writer and thoughtful mentor, you'll set the direction for documentation—implementing and managing our authoring tools and infrastructure, defining content structure, standards, and processes—while developing your team's capabilities. You'll contribute hands-on to our most complex guides while creating space for your writers to grow and take ownership of their work. This role values both strategic thinking and collaborative leadership, with the opportunity to shape how technical communications function across the organization.

Contribute hands-on to documentation while managing and mentoring writers; model quality standards through your own work

Design and implement documentation content structure and taxonomy across MeridianLink product suite; ensure consistency and discoverability

Build and maintain content authoring infrastructure (tool implementation, template management, publishing workflows)

Partner with support and CSM organizations to define a comprehensive plan for customer-facing content that incorporates technical documentation, FAQs, KBs, and training materials.

Manage technical writing team: hiring, mentoring, workload assignment, performance management

Authoring: Write substantial portions of administrator and user guides; mentor writers on complex/high-stakes content

Define documentation process and standards; establish style guide, review cadence, and quality gates

Partner with product and engineering on documentation scope, requirements, and release timing

Oversee documentation release cycle aligned with product launches

Analyze user feedback and support tickets to identify content gaps and prioritize improvements

7+ years in technical writing; 3+ years managing writers at a SaaS company

Hands-on experience authoring large, complex administrator and user guides (single products or product families)

Hands-on implementation experience with enterprise authoring tools (MadCap Flare, Paligo, or equivalent) as well as knowledge bases; ability to set up projects, templates, and publishing workflows

Experience designing documentation structure and information architecture for multiple products or a large product suite

Demonstrated ability to move teams from ad-hoc to systematic approaches (process definition, taxonomy, tooling)

Experience using AI tools to generate content drafts and automate processes

Consumer or mortgage software lending experience

Senior Level

People Management

AI Proficiency

Experience

MeridianLink is hiring a Technical Publications Manager to lead its technical documentation strategy and team. The role focuses on managing writers, implementing authoring tools like MadCap Flare or Paligo, and collaborating with product and engineering to deliver comprehensive guides for their lending platform.

Technical Publications Manager

Full Time

The Implementation Analyst plays a critical role in delivering seamless implementations and high-impact managed services for both new and existing customers. This role owns the end-to-end lifecycle of client deployments across MeridianLink’s software solutions driving successful launches, ensuring adoption, and creating long-term value.

Serving as a trusted advisor, the Implementation Analyst partners closely with clients to manage expectations, meet key milestones, and ensure a smooth transition from implementation through ongoing use. Acting as a central point of coordination, the role collaborates cross-functionally to resolve challenges, optimize outcomes, and elevate the overall customer experience.

The Implementation Analyst brings a deeper level of expertise—educating clients on advanced platform capabilities, identifying opportunities to enhance utilization, and translating customer feedback into actionable insights for the Product organization to help shape future innovation.

Implementation Analysts will have a thorough understanding of MeridianLink’s licensed software and its capabilities to educate and provide best practice recommendations to clients

The role will be responsible for innovation and leadership in developing and implementing initiatives that support client goals and objectives

Expected to be responsible for client onboarding activities including core connectivity and third-party integrations while facilitating interactions between clients and other MeridianLink departments

Implementation Analyst will manage internal and external stakeholder communications and expectations through the deployment cycle with a focus on driving project resources toward project completion while providing the highest level of proactive and responsive client service in response to and in anticipation of client questions and requests

Expected to adhere to project schedules and effectively ensure all project resources meet expected timelines and organize tasks to maximize productivity and utilization

The role will proactively identify issues and facilitate sensible resolutions before they become escalation items

Qualifications: Knowledge, Skills, and Abilities

The role will support seasoned peers and management on difficult to complex aspects of the position.

Career-development professional within the subject area

Requires moderate skill set and proficiency in the subject area

Ability to conduct work assignments of increasing complexity under moderate supervision with some latitude for independent judgment

Bachelor’s degree and 2-4 years of relevant experience

Strong proficiency in working with Microsoft Systems

Teamwork attitude, flexibility, and ability to manage different responsibilities/priorities at the same time

Mid Level

Education

MeridianLink is seeking an Implementation Analyst to manage the end-to-end lifecycle of client software deployments. The role involves coordinating onboarding activities, managing stakeholder expectations, and ensuring successful platform adoption. Candidates should have 2-4 years of experience and proficiency with Microsoft Systems.

Implementation Analyst

We are seeking an accomplished Data Engineer to join our rapidly growing team. This role is 

responsible for designing, building, and evolving scalable data pipeline architecture to 

ensure reliable, high-quality data delivery across the organization.

The ideal candidate is a hands-on engineer with strong experience building and 

maintaining data pipelines, and a passion for delivering robust data solutions that enable 

The Data Engineer will partner with data architects, data analysts, data scientists, and 

cross-functional stakeholders to deliver trusted data assets supporting a wide range of 

business initiatives. They will ensure efficient and reliable data delivery across multiple 

teams, systems, and products in a dynamic environment.

This role offers the opportunity to evolve and enhance a modern data platform by improving 

existing pipelines or redesigning them for greater scalability, performance, and 

maintainability. The successful candidate will apply modern software engineering 

practices, including AI-assisted development tools, to improve productivity, code quality, 

and delivery speed while maintaining strong engineering standards.

• Design, develop, and maintain scalable data pipelines and data products for 

• Build and optimize batch and near real-time data ingestion, transformation, and 

• Integrate data from internal and external sources to support business, reporting, 

• Collaborate with data architects, analysts, data scientists, and business 

stakeholders to deliver scalable data solutions and support Sisense dashboards 

• Design and implement data models that support reporting, analytics, and 

• Ensure data quality, reliability, and performance through monitoring, validation, 

• Write maintainable, well-documented, and testable code; participate in code 

reviews; and leverage AI-assisted development tools to improve quality and 

• Support CI/CD, infrastructure automation, technical documentation, and 

continuous improvements to data architecture, tooling, and engineering practices

• 2–4 years of professional experience in Data Engineering, Data Warehousing, or 

• Strong hands-on experience with Python and SQL for building scalable data 

• Experience with Apache Spark, Parquet, and Azure Databricks, including 

Databricks workflows, Delta Lake, Delta Sharing, and Unity Catalog.

• Strong SQL expertise including performance tuning, indexing, partitioning, query 

optimization, and stored procedure development.

• Solid understanding of ETL/ELT methodologies, data warehousing principles, 

and modern data engineering best practices.

• Experience designing and implementing data models to support analytics, 

• Experience supporting or working with BI tools such as Sisense (or similar 

• Experience with CI/CD pipelines and version control practices (e.g., GitLab, 

• Experience working in fast-paced product environments with an emphasis on 

delivery, maintainability, and minimizing technical debt.

• Strong communication skills with the ability to collaborate across technical and 

• Experience building lightweight data applications or internal tools using any of 

the following frameworks such as Streamlit, Dash, Flask, Gradio, Shiny, or 

• Ability to navigate ambiguity, prioritize effectively, and adapt to changing 

• Prior experience in financial services or regulated environments is a plus

MeridianLink is seeking a Data Engineer to design and build scalable data pipeline architectures. The role involves developing batch and real-time ingestion processes using Python, SQL, and Azure Databricks to support analytics and business decision-making. Key responsibilities include implementing data models and ensuring data quality through CI/CD and automated testing.

Data Engineer

The Senior Technical Support Engineer is a highly specialized position serving as the deepest technical layer within MeridianLink’s Customer Support organization. This role functions as a quasi-developer embedded in Support—bridging the gap between client-facing issue resolution and the Product and Engineering teams. The Senior Technical Support Engineer reports to a Manager, Product and Client Support and is responsible for owning, analyzing, and resolving the most technically complex escalations that unable to be resolved by lower-level teams. A critical function of this role is the triage and deflection of inbound Jira tickets that are incorrectly routed, investigating root causes through log analysis, database queries, and code inspection before any escalation occurs.

Serves as the final escalation point within Support for the most complex, technically ambiguous issues, owning resolution end-to-end, including communication to all internal and client stakeholders

Investigates and triages inbound Jira tickets submitted to Product and Development, performing root cause analysis to determine whether issues represent bugs, configuration errors, data anomalies, or integration failures—deflecting tickets that can be resolved within Support

Executes targeted SQL queries against client and application databases to diagnose data integrity issues, validate system behavior, and identify the source of discrepancies reported by clients or Tier 1/2 teams

Analyzes application logs, API call logs, and integration event traces to reconstruct failure scenarios, isolate root causes, and produce clear technical summaries for Engineering and Product when escalation is warranted

Reads and interprets source code (C#, SQL, JavaScript, Java, Python) to understand system behavior, validate expected outcomes, and identify defects or unintended logic without requiring developer assistance

Authors detailed, structured Jira tickets when escalation to Product or Development is genuinely required, including reproduction steps, log excerpts, database findings, and a clear statement of support investigation performed

Partners closely with Product Management and Engineering to communicate support- impact of known defects, advocate for prioritization of client-affecting bugs, and track resolution timelines

Develops and maintains deep subject matter expertise across MeridianLink’s product suite, including LOS, consumer banking, and third-party integration frameworks (e.g., 

Leads internal knowledge transfer sessions for Support teams on newly released features, known defects, and technical workarounds; contributes to and reviews knowledge base articles for technical accuracy

Participates in after-hours emergency on-call coverage rotation for critical production issues

Mentors Tier 1 and Tier 2 Software Support Analysts, building the team’s technical diagnostic capability and reducing escalation volume over time

Represents Support in cross-functional technical reviews, sprint planning input sessions, and Product roadmap discussions as a voice of the client and support organization

Supports warm handoff transition calls from Professional Services project engagements, ensuring technical continuity as clients move into steady-state support

Contributes to accomplishment of team and organizational support KPIs including deflection rate, escalation quality, and time-to-resolution on Tier 3 cases

Performs other projects and duties as assigned

Bachelor’s degree in Computer Science, Information Systems, or a related technical field; or equivalent hands-on experience in a software support, QA, or development-adjacent role

5+ years of experience in technical support, with a minimum of 2 years in a Tier 2 or Tier 3 capacity within a SaaS or fintech environment

Proficient in SQL with demonstrated ability to write and execute complex queries for diagnostic purposes; experience with SQL Server preferred

Demonstrated ability to read and navigate application code (C#, Java, Python, or similar) to understand business logic, trace execution paths, and identify defect candidates without full developer context

Experience analyzing application logs, API payloads, and event streams to reconstruct failure sequences and identify root causes

Working knowledge of credit application, loan origination, underwriting, and core banking processes as they relate to MeridianLink product behavior

This position requires hands-on proficiency with SQL, application and API log analysis, and the ability to read and interpret source code across multiple languages.

Strong communication skills and a structured, investigative mindset are essential to succeeding in this role.

On-call rotation

SaaS

MeridianLink is hiring a Senior Technical Support Engineer to act as the final escalation point for complex technical issues. The role requires deep diagnostic skills using SQL, log analysis, and the ability to read source code in C#, Java, and Python to identify defects. This position serves as a critical bridge between Customer Support and the Product and Engineering teams.

Senior Technical Support Engineer

Staff Platform Engineer – Platform Integrations

The Staff Platform Engineer for Platform Integrations is a senior individual contributor and the primary technical authority on the integrations that connect MeridianLink’s products to one another and to the external systems our clients depend on. This role sits within Platform Services and owns integration architecture, API design, and the patterns and standards that engineering teams across Consumer, Portal/Access, and adjacent product lines build against. The right person combines deep technical expertise in integration and API systems with the maturity to operate across teams and drive architectural decisions without formal authority.

Staff engineers operate across multiple teams or an entire product line. They set technical direction, make architecture and technology decisions that others build against, and raise the engineering floor across the teams they touch. Staff engineers at MeridianLink are active, daily users of AI-assisted development tools, and go further by building the workflows, tooling, and patterns that make those tools more effective for the teams around them.

• Makes critical architecture and design decisions that span multiple teams or an entire product area

• Evaluates technology choices with a clear view of trade-offs at scale, not just for the immediate problem

• Drives technical standards and patterns that other engineers can follow without being supervised

• Identifies systemic problems before they become incidents

• Provides day-to-day technical direction for one or more scrum teams without holding a management title

• Steps into ambiguous, high-stakes technical problems across teams and drives them to resolution, without being asked

• Holds a high bar in code and design review across team boundaries

• Defines integration patterns, API contracts, and data exchange standards used across product lines

• Evaluates build-vs-buy decisions for integration infrastructure, including API gateways, event streaming, and messaging platforms

• Designs resilient, observable integration systems that degrade gracefully and recover predictably

• Drives adoption of shared integration infrastructure and establishes standards for how teams onboard to it

• Develops deep working knowledge of MeridianLink’s product ecosystem, including the data flows, dependencies, and integration points across LOS, Account Opening, TazWorks, and partner systems

• Anticipates how product-level changes cascade across integration surfaces and flags risk before it ships

• Builds relationships with product and engineering stakeholders across Consumer, Portal/Access, and adjacent teams to stay ahead of integration needs

• Own the reference architecture for the Platform Integrations layer, covering API standards, event-driven patterns, shared integration service design, and third-party integration frameworks

• Lead technical due diligence and design reviews for new integration requirements, particularly those that cross product lines or involve external partners

• Define and document API contracts, integration patterns, and onboarding standards that enable product teams to build on shared integration infrastructure with confidence

• Drive decisions on integration tooling, frameworks, and platforms in partnership with the Platform Foundation and Capabilities teams

• Contribute directly to implementation of integration services, APIs, and shared libraries used across the engineering organization

• Participate in code review and design review with a high bar, raising quality across the team

• Build and maintain tooling that makes integration development faster and more reliable for other engineers

• Validate and improve AI-assisted development practices within the integrations domain

• Author RFCs and ADRs that document integration design decisions with enough clarity and context to remain useful for years

• Establish and maintain a shared integration knowledge base, including runbooks, onboarding guides, and API documentation

• Participate in architecture review for integration-adjacent work happening in product and platform teams, catching design issues before implementation begins

• Contribute to platform governance processes to ensure integration decisions are made through the right channels

• Develop Senior engineers toward Staff-level scope; give them problems and opportunities that stretch them, not just guidance on their current work

• Partner with Engineering Managers and Product leadership to align technical decisions with delivery goals

• Own the design and maintenance of technical knowledge infrastructure, including RFCs, ADRs, runbooks, and onboarding paths, so teams can operate without needing to escalate

• 8+ years of professional software engineering experience, with demonstrated technical leadership across multiple teams or product areas

• Proven ability to make and defend architecture decisions at scale

• Active daily use of AI-assisted development tools

• Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience

• Demonstrated experience designing and building production-grade integration systems: RESTful APIs, event-driven architectures, or enterprise messaging patterns

• Experience with API gateway technologies and API lifecycle management, including versioning, contracts, and deprecation

• Strong proficiency in at least one backend language used in integration and platform contexts (Java, Python, C#, or similar)

• Experience deploying and operating integration workloads on cloud platforms, AWS strongly preferred

• Familiarity with event streaming platforms and asynchronous processing patterns

• Experience with enterprise integration patterns and frameworks at scale across multiple engineering teams

• Prior work in a multi-product fintech or financial services environment where integration complexity spans regulatory boundaries

• Experience with API management platforms and governance tooling

• Experience establishing integration standards or governance processes across multiple engineering teams

A successful hire quickly becomes the integration team’s architectural anchor, reducing the number of design decisions that need to escalate while simultaneously raising the quality of the decisions that happen at the team level. Over time, impact is measured in the durability of the integration standards they establish, the engineering hours saved by the tooling and documentation they produce, and the degree to which product teams across the organization trust the integration platform as a reliable foundation.

Staff / Principal Level

MeridianLink is seeking a Staff Platform Engineer for Platform Integrations to serve as the primary technical authority on integration architecture and API design. The role involves defining integration patterns, managing API gateways, and implementing event-driven architectures using AWS and backend languages like Java or Python. The successful candidate will drive technical standards across multiple product lines to ensure resilient and observable systems.

 Staff Platform Engineer - Platform Integrations 

This is a senior-level individual contributor on the Engineering Enablement team. The team builds the shared CI/CD infrastructure, AI development tooling, and sandbox environments that hundreds of R&D engineers depend on. A core part of that mission is advancing MeridianLink's AI-native development program — building the harnesses, agent infrastructure, and shared tooling that move engineering teams from ad-hoc AI usage toward autonomous, repeatable development pipelines. This role owns a significant chunk of that platform and drives adoption across engineering teams.

This is a hands-on role: real code, real infrastructure, direct engagement with engineering teams. The measure of success is how much faster you make everyone else.

What it means to be a Senior Engineer at MeridianLink

Senior individual contributors own their work end-to-end, identify problems before they're surfaced, and make the engineers around them better. Senior engineers at MeridianLink are active, daily users of AI-assisted development tools.

Owns features and infrastructure end-to-end: design through production release, limited guidance required

Identifies edge cases and failure modes independently within assigned scope

Participates actively in code review with constructive, specific feedback

Surfaces blockers early rather than waiting for check-ins

Writes tests that catch regressions without over-engineering the suite

Monitors shipped work, responds to issues, and follows incidents to resolution

Puts institutional knowledge into shared systems rather than individual heads

Designs pipeline abstractions (templates, shared jobs, reusable configs) that work across multiple teams and tech stacks

Reasons clearly about the tradeoffs between standardization and flexibility at org scale

Keeps pipelines healthy, observable, and continuously improving

Builds and maintains shared MCP servers, agent orchestration harnesses, and reusable skills and plugins

Understands LLM developer tooling in practice: tool definitions, agent loops, prompt management

Designs shared tooling with product thinking: requirements gathering, feedback triage, prioritized backlog

Owns the shared infrastructure layer for autonomous AI agent environments: orchestration, provisioning, observability, cost controls, and security guardrails

Partners with product teams on their individual sandbox configs while maintaining the platform underneath

Treats engineers as customers: office hours, documentation, feedback loops

Measures platform impact with DORA metrics, adoption rates, and time-to-productivity data

Closes the gap between shipping tooling and driving adoption

Own and evolve shared infrastructure: templates, shared jobs, abstractions, and standards across R&D

Resolve systemic reliability issues: flaky tests, slow builds, caching inefficiencies

Partner with teams during migrations and help them adopt shared abstractions without disrupting delivery

Build and maintain shared MCP server infrastructure connecting AI harnesses to internal systems (Jira, Confluence, GitLab, internal APIs)

Develop agent orchestration infrastructure: scheduling, observability, cost controls, security boundaries

Build reusable harness skills, slash commands, and workflow scripts that ship as internal plugins

Own the shared infrastructure for AI agent sandbox environments: container orchestration, environment templates, networking, resource management

Build and maintain orchestration and admin tooling: provisioning, lifecycle management, health monitoring, cost tracking

MeridianLink is hiring a Sr. Software Engineer for its Engineering Enablement team to develop shared CI/CD infrastructure and AI-native development tooling. The role involves building agent orchestration harnesses, MCP servers, and sandbox environments to enhance developer productivity. Primary technologies include Python, TypeScript, Kubernetes, and LLM-based developer tools.

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