Mercury is the fintech ambitious companies use for banking* and all their financial workflows. With a powerful account at the center of their operations, companies can make better financial decisions and ensure that every dollar spent aligns with company priorities. That's why over 300K startups choose Mercury to confidently run all their financial operations with the precision, control, and focus they need to operate at their best.

Mercury

Equity / Stock Options

Mercury is building a complete finance stack for startups. We work hard to create the easiest and safest banking* experience possible to simplify our customer’s financial lives whether they are entrepreneurs, business owners, or individuals.  Mercury has also obtained a provisional national bank charter and is currently taking proactive steps for final approval. 

We're looking for a Business Risk Officer to help scale the way Mercury builds products.  In this role you will report to our Head of Business Risk & Enablement and will partner with Product, Operations, Compliance and many other support and oversight teams to ensure that products and features are delivered “best-in-class” in a safe and sound manner.  Your success in this role will rely on subject matter expertise in one or more of Mercury’s core product offerings and associated risks. You will also be primarily responsible for the facilitation of non-financial risk management programs (see below).

Identify any potential blind spots in processes and controls, and suggest commercial improvements/enhancements

Facilitate pre-launch and new activity initiatives/reviews, tracking items to closure and escalating where/when necessary

Facilitate execution of risk self assessments and similar exercises within the non-financial risk frameworks

Event/incident, issues , and remediations management - ensuring that incidents and issues are recorded and managed through to remediation in line with any and all relevant frameworks in the company

Develop and enhance iteratively KPIs/KRIs to be monitored by yourself, product/process owners, and other stakeholders in order to mitigate risk

Coordinate interactions and responses between Product and Operations teams vs. other stakeholders for audits, exams and similar reviews (internal and external)

Engage and partner deeply with stakeholders across the organization including Product, Operations, Risk, Compliance, Legal, Finance, etc.

Help design / provide feedback on certain enterprise/firm-wide trainings and deliver trainings as needed

Have at least 5 - 7+ years of experience in a banking, fintech, or other financial services firms in a product/business, business risks and/or controls, operational risk, or other similar roles

Track record of balancing risk, compliance, and customer experience in cross-functional settings

Excellent communication skills to simplify complex business, reg and/or risk concepts into clear explanations and/or recommendations

Familiarity with Governance, Risk and Compliance (GRC) practices and non-financial risk frameworks

Curious, growth-oriented, and motivated to work on risk and controls at all lifecycle stages (new product launches, scaling, and legacy optimization)

Bring a collaborative, problem-solving mindset to your work, have strong stakeholder management skills, and an ability to influence without direct authority

Approach your work with a high quality bar and a strong sense of ownership - you see things through to completion, knowing when to be pragmatic vs. when not to settle

Proficient with AI tools, or eager to get there, to drive efficiency in risk and controls work — a growth mindset is enough if you're not an expert day one.

Exposure to product or technology development lifecycles (e.g., involvement in pre-launch reviews, feature rollouts, or cross-functional builds) — doesn't need to be a formal PM background, just familiarity with how products move from idea to launch

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following

US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:

US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area:

Experience Requirement

Mercury is seeking a Business Risk Officer to help scale product development by managing non-financial risk frameworks. The role involves identifying process blind spots, facilitating risk assessments, and partnering with Product, Operations, and Compliance teams to ensure safe and sound product delivery in the fintech space.

Banking and Risk Operations

San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States

Any Office or Remote

Business Risk Officer

Full Time

"Start where you are. Use what you have. Do what you can." – Arthur Ashe

There's a version of investment products legal work that's mostly about maintaining what already exists. Reviewing disclosures that haven't changed in years, advising on products whose architecture was set long before you arrived. This isn't that. Mercury Treasury and Mercury Invest* are in some ways still taking shape and must continually rise to the occasion to meet evolving customer needs. The regulatory frameworks are complex, the product roadmap is ambitious, and the person in this role will have a direct hand in the high quality customer experience we deliver to Mercury users.

Since 2019, Mercury has been on a mission to reinvent banking** for the modern age. We blend elegant design and cutting-edge technology to offer checking and savings accounts, debit cards, payment services, credit products, cash management tools, and sophisticated analytics. Everything we build reflects our belief that finance should be thoughtfully crafted, fast, transparent, and frictionless.

Our Product & Regulatory Legal team operates like the rest of Mercury: with urgency, curiosity, and a bias toward action. We embed with product teams from early ideation through launch, working alongside engineers, designers, and compliance partners to get products right. We move fast, we take ownership, and we don't wait to be asked: If something needs figuring out, we’re up to the task.

 Serve as the primary legal advisor for Mercury Treasury and Mercury Invest, the products through which Mercury's business and consumer customers access non-deposit investment products. You'll advise across the full product life cycle, including everything from supporting new feature development, drafting disclosures, calibrating on content for marketing and customer communications, and advising on operational matters with regulatory impacts.

 This role sits at the intersection of product, compliance, risk, engineering, and operations. You'll build relationships across all of these functions and bring legal perspective into conversations early; not as a checkpoint, but as a low ego, high ownership thought partner.

 You'll work closely with Mercury's compliance team on regulatory matters affecting investment products, interpreting requirements, pressure-testing approaches, and supporting examination readiness with FINRA and the SEC.

 While investment products are your home base, you'll also have opportunities to contribute across Legal on other product areas, gaining new experiences and broadening your expertise over time.

 Bring a working knowledge of AI tools in legal workflows and a genuine interest in finding new ways to drive efficiency. We're building a legal team that works smarter, not just harder.

 Translate dense regulatory concepts into straightforward, energizing narratives for product teams and other stakeholders as well as external audiences.

 Embrace each new regulation, market shift, or product pivot as a learning opportunity. Mercury's regulatory landscape is evolving quickly, and the scope of this role will grow with it. This is not a maintenance-only role.

6+ years of legal experience, with at least 2 of those years focused on non-deposit investment products.

Familiarity with the Investment Advisers Act, Securities Act, Investment Company Act, Regulation Best Interest, Form CRS/ADV, FINRA rules, and related regulatory frameworks.

Some in-house experience is preferred but not required. Bonus points for exposure to regulatory agencies relevant to these products, whether as a member of agency staff or as part of an industry role.

Exceptional communication skills. You know your audience and you tailor accordingly. You're as precise in a Slack thread as you are in a regulatory filing, and you know the value of a well-selected emoji in one versus the other.

A proactive sense of ownership. You're never afraid to say "I don't know, but I'll find out."

Strong working knowledge of AI use cases within legal roles and/or financial services generally and genuine interest in using AI to drive efficiency in your work.

Some additional experience outside the investments/brokerage space. The right candidate brings a broader foundation in financial services, payments, or fintech.

Mercury is a place where legal counsel are expected to have a point of view. Not just about what the regulation requires, but about how the product can meet that bar in a way that's elegant, scalable, and good for customers. The people who thrive on this team treat ambiguity as an invitation rather than a reason to pause. They read a regulation and think about what it 

You'll also spend a meaningful amount of your time on work that doesn't look like traditional legal practice: scoping cross-functional projects, pressure-testing product designs, building operational processes alongside compliance and ops partners. If you're someone who gets energy from that kind of work, and who measures their own impact by whether the product got better and not just whether the memo was airtight, you'll do well here.

Investment advisory products and services offered by 

 ("MA"), an SEC-registered investment adviser. MA is a wholly-owned subsidiary of Mercury Technologies, Inc.

** Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. Investment advisory products and services offered by Mercury Advisory, LLC ("MA"), an SEC-registered investment adviser. MA is a wholly-owned subsidiary of Mercury Technologies, Inc..

Our target new hire base salary ranges for this role are the following:

US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $219,000 - $273,800

US employees outside of the New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $197,100 - $246,400

Canadian employees (any location): $207,000 - $258,700 CAD

Mercury is hiring a Senior Product & Regulatory Counsel to oversee the legal and regulatory framework for Mercury Treasury and Mercury Invest. The role focuses on advising on the product lifecycle, ensuring compliance with SEC and FINRA rules, and integrating AI tools into legal workflows.

Legal

Senior Product & Regulatory Counsel - Investment Products

At Mercury, we believe financial operations should be seamless, scalable, and built on a foundation of trust. The Reconciliation team develops the products, processes, and controls that protect the accuracy and integrity of Mercury’s core financial systems and money movement.

In this role, you will lead the evolution of reconciliation at Mercury, including the key financial controls that enable operational excellence, strong governance, and end-to-end auditability. You’ll partner closely with Product, Engineering, Finance, Operations, and Accounting to automate complex workflows, strengthen control coverage, and ensure issues are detected, investigated, and resolved quickly.

Our goal is to make financial accuracy a given. You’ll help build a reconciliation platform that is reliable, transparent, and scalable—giving Mercury confidence in every transaction and enabling us to grow without compromising financial integrity.



Own the vision, strategy, and roadmap for Mercury’s reconciliation platform, including the critical work required to support Mercury’s bank charter

Partner deeply with engineers to understand how financial data moves through Mercury’s systems, including schemas, transformations, dependencies, and failure modes

Work closely with other Product teams, Accounting, Finance, and Reconciliation Operations to define priorities and deliverables 

Evolve Mercury’s reconciliation platform to handle long term scale, simplifying integration and enabling teams across the company to benefit from unified reconciliation systems and tooling

Build tools that help internal teams identify discrepancies, understand their causes, resolve them quickly, and report accurately

Bring structure to a highly cross-functional problem space, balancing immediate operational needs with long-term platform leverage

Develop a deep understanding of Mercury’s money movement and accounting systems and use that context to make clear product and technical tradeoffs

7+ years of product management experience working on technical platforms, infrastructure, data products, or similarly complex systems

Strong systems thinking, with a bias toward reusable primitives and durable platform solutions over one-off fixes

A track record of independently driving ambiguous work from problem definition through delivery

Exceptional cross-functional partnership skills, with the ability to understand competing needs and make thoughtful prioritization decisions

The ability to operate at two altitudes: driving near-term execution while developing a clear point of view on what the platform should become

A deep commitment to correctness, reliability, and the details that make internal systems trustworthy

It would be particularly useful if you have

Experience working on platform products involving audits, financial controls, or regulatory requirements

Built or managed systems related to payments, ledgers, accounting, financial operations, or data infrastructure

Worked on internal platforms serving many downstream teams

You do not need prior reconciliation experience to be successful in this role. We care more about whether you have the platform instincts, technical fluency, and operating range to learn the domain deeply and build the right system for Mercury to scale.

Seniority Level

Mercury is seeking a Senior Product Manager for its Reconciliation team to lead the evolution of its financial controls and reconciliation platform. The role involves automating complex workflows and partnering with Engineering, Finance, and Accounting to ensure financial integrity and scalability. Candidates should have 7+ years of experience in technical platform or data product management.

Product

Senior Product Manager - Reconciliation

In 1967, John Shepherd-Barron reached his bank minutes after closing and could not get at his own money. In the bath that evening, he thought of a chocolate bar dispenser and swapped the chocolate for cash. On 27 June, outside a Barclays branch on Enfield High Street, an actor named Reg Varney drew £10 from the world's first cash machine. It took a four-digit code (six, until his wife told him nobody remembers six). The bank's hours had stopped being the customer's problem.

Nearly sixty years later, the bar has moved, but the test hasn't: a personal financial product is judged on whether it fits the life of the person using it. People do not read documentation, forgive a confusing screen, or care how the ledger works. They want one place that makes sense of everything — spending, saving, planning, investing — and that anticipates rather than reports: where they stand, what deserves attention, what to do next. Mercury is building personal banking* to that standard.

Personal Banking is how Mercury earns a place in someone's financial life. We're looking for a Head of Product to own it end-to-end: setting product strategy, leading a team of product managers, driving growth and engagement, and owning business performance.

Build a personal banking experience so good that people tell their friends and colleagues about it

Own the metrics, product strategy and the propositions we take to our customers, covering personal money management, banking, savings, investments, money movement, and in the future, lending

Set the craft bar: sweat the details — copy, latency, empty states — that decide whether a consumer product feels inevitable rather than adequate

Drive the use of AI in products where it makes the experience meaningfully better

Build and scale the org: recruit and lead a high-performing PM team, instill strong build discipline, develop future leaders, and set a cadence and culture that drives pace and quality

Grow the business: own acquisition, activation, retention, and the loops that compound,  including how personal banking connects to the businesses Mercury already serves

Make reliability and trust product features: own uptime, correctness, latency, and support outcomes, and be measured on them

Align the ecosystem: bring product, engineering, design, data, risk, compliance, legal, marketing, support, and partners behind one cohesive strategy

Some things that might make you successful in a role like this:

A consumer product leader with taste: you have built products millions of people chose to use, and can point to the decisions that made them work

You have shipped AI-led products to real consumers and have opinions about what AI makes possible and where it fails

An exceptionally high bar for craft, and a customer-centered, data-driven, and experimentation-oriented approach

10+ years building consumer products, including time owning a product's growth and economics, not only its roadmap

5+ years leading product managers: hiring, coaching, org design, and performance management

Experience launching and scaling 0-1 products, alongside operating a large product with real customers on it

Exceptional cross-functional leadership across engineering, design, data, risk, compliance, and partners

Nice to have: banking, payments, or fintech experience. We can teach you the rails; we cannot teach product judgment

Sound judgment in a regulated environment: you balance a delightful experience with the controls a banking product requires, and know which corners are never worth cutting

Mercury is seeking a Head of Product for Personal Banking to lead the end-to-end product strategy, growth, and business performance. The role involves managing a team of PMs to build a high-quality consumer banking experience, integrating AI, and scaling 0-1 products within a regulated fintech environment.

Head of Product - Personal Banking

In 1851, a New York bookkeeper named George D. Lyman observed the same absurd ritual each afternoon: porters carried bags of coins and bundles of checks bank to bank down Wall Street, settling by hand, a fortune exposed to error and theft. Lyman's fix: send everything through one central office and settle the net. On October 11, 1853, in the basement of 14 Wall Street, 52 banks cleared $22.6 million in a single sitting. Money between banks had stopped being an event and became seamless infrastructure.

A century and a half later, the hard part is unchanged: moving money once is easy; making it work every time, for hundreds of thousands of businesses, across every rail, is hard. The bank account is where a company's financial life happens - payroll clears or it doesn't; a wire lands or a deal slips; the month closes clean, or someone loses a weekend to it. Mercury is building a business banking* product at a scale better than anything else in the market.

Business Banking is the heart of Mercury. We're looking for a Head of Product to own it end-to-end: setting product strategy, leading a team of product managers, driving deposit and payment growth, and owning business performance. 

Own the P&L, strategy, and product offering: accounts, user experience, payments, new rails, and agents

Build AI - and data-driven user experiences at scale better than the alternatives

Build and scale the org: recruit and lead a high-performing PM team, instill strong build discipline, develop future leaders, and set an operating cadence and culture that drives pace and quality

Deepen the core account and take new products 0-1 to scale: optimize what businesses run on, and invest in new rails, capabilities, and agents so customers can focus on building their companies

Align the banking ecosystem: bring product, engineering, design, data, risk, compliance, legal, marketing, sales, support, and partners behind one cohesive strategy

A leader with great product chops, commercial instinct to grow the business, and discipline to run it safely

A high bar for craft – leading a creative, customer-centered, data-driven and experimentation-oriented approach

Enthusiasm for building AI- and agent-powered products that drive spectacular customer experiences

Exceptional cross-functional leadership across engineering, design, risk, compliance, finance, and partners

10+ years' experience, ideally in banking, payments, platforms, or financial products

Command of how business banking works: account opening and KYB, deposits and liquidity, payment rails (ACH, wire, check, international, FedNow, RTP)

Experience launching and scaling 0-1 financial products, ideally in fintech or another high-growth environment, alongside operating a large product with real customers on it

Sound judgment in a regulated, risk-sensitive environment: balance a delightful experience with the controls a banking product requires, and know which corners are never worth cutting

Work Authorization Required

Mercury is seeking a Head of Product for Business Banking to lead product strategy, manage a team of PMs, and own the P&L for core banking services. The role focuses on scaling AI-driven user experiences, optimizing payment rails, and ensuring reliability in a regulated fintech environment.

Head of Product - Business Banking

Mercury is the fintech startups use for banking* and all their financial workflows. This turns out to be a pretty wild endeavor, so we’re looking to bring someone sharp onto our Ongoing Due Diligence (ODD) team to help us out. We are seeking a thoughtful and detail-oriented Senior Risk Investigator to join our team. 

In this role, you will support strategic initiatives that strengthen ODD’s KYC risk program and controls while ensuring adherence to established policies, procedures, and regulatory standards. You will help enhance existing operational workflows and develop new KYC/EDD controls to support upcoming product launches and processes. 

Additionally, you will also partner closely with cross-functional teams to evolve Mercury’s KYC program by implementing automation, introducing new controls, and building scalable solutions that improve operational efficiency while minimizing customer friction. This role reports directly to the ODD KYC Lead and is supported by a highly collaborative and experienced Risk team.

Here are some things you’ll do on the job:

Lead the development and implementation of new operational processes, creating comprehensive procedures to support BPO outsourcing and execution

Partner cross-functionally with Compliance, BSA, Product, Risk Strategy, and other teams to enhance Mercury's ongoing due diligence program and drive operational efficiency through data and technology

Continuously refine and standardize desktop procedures for various KYC workflows to improve operational efficiency, accuracy, and regulatory compliance

Support complex KYC Refresh and related workflow cases as needed to ensure accurate and consistent execution

Identify opportunities to reduce unnecessary case volume by proposing auto-clearing logic

Maintain and enhance metric dashboards to monitor control performance, remediation status, and operational effectiveness

Have 3 - 5 years of experience related to KYC, Risk Investigations, AML, or Sanctions

Have 2+ years of experience building programs or processes

Be a highly motivated self-starter, comfortable working within a high risk environment under minimal supervision

Have a strong understanding of Financial Services (or any other highly regulated) environments

Have experience in managing customer-facing queues to support excessive caseloads and/or handle customer escalations as required

Have experience with KYC Verification Software (such as Alloy, MidDesk, Socure, etc) 

Love problem solving and making teams, products, and processes more efficient

Be curious about the US banking system, startups, and ecommerce companies

Mercury is seeking a Senior KYC Investigator for its Ongoing Due Diligence team. The role involves developing operational processes, enhancing KYC/EDD controls, and collaborating cross-functionally to scale risk programs and improve efficiency through automation and technology.

Senior KYC Investigator - Ongoing Due Diligence

During the Renaissance in Florence, affluent merchants sought a way to protect their gold while ensuring it remained productive. The Medici family introduced a groundbreaking solution: by depositing assets with them, wealth remained secure and earned steady returns while staying liquid. This marked the birth of intelligent wealth management. Today, that same drive for financial ingenuity and innovation is reflected in the modern startup ecosystem.

Mercury captures this innovative spirit to provide an exceptional banking* experience for everyone. Our Investments Team develops innovative solutions for founders deciding how to utilize idle capital. We have built a financial platform that enables startups to deploy their cash effectively, merging maximizing yield with capital preservation in a streamlined interface. It is institutional-level cash management specifically designed for high-growth startups.

The Investments Team consists of backend and frontend engineers dedicated to crafting sophisticated products that oversee billions in customer assets as Mercury expands. We maintain a high standard of precision and excellence, recognizing that modern startups need solutions that surpass traditional expectations.

, you’ll play a key role as a technical leader and hands-on engineer in building scaled, novel, and compliant Trading & Custody systems. These systems power our Treasury and Invest products and empower our internal Investment Operations team with robust and efficient tools. You will showcase a strong sense of ownership in a collaborative, cross-functional environment while bringing the entire engineering team along with you as a leader.

Lead high-impact, cross-functional projects across the Investments space.

Architect, build, and scale brokerage trading and/or custody systems and processes.

Collaborate with product, operations, and compliance  to ship thoughtful features for our customers and internal users.

Feel a strong sense of product ownership and actively seek responsibility – we want someone excited to help shape and build Mercury’s future.

Join a team of engineers who do not take themselves seriously as we manage billions of dollars of customer assets.

Has 5-7+ years of backend experience with a strong sense of ownership and detail.

Domain knowledge of broker-dealer trading and/or custody systems that support both individual securities (equities, fixed income) as well as ETFs and mutual funds.

Understands scale and isn’t afraid to dig into AWS and infrastructure solutions. 

Has been the technical lead of complex projects with many stakeholders from inception to completion with a track record of success.

Made architectural decisions measuring the impact of those decisions over time. You should be able to clearly articulate your technical opinions and lay out tradeoffs.

Senior Software Engineer at Mercury on the Investments Team. You will play a key role as a technical leader and hands-on engineer in building scaled, novel, and compliant brokerage trading and custody systems. The role requires 5-7+ years of backend experience, proficiency with AWS, and a proven track record of leading complex architectural projects from inception to completion.

Engineering

Senior Software Engineer - Investments

When the Tarr Steps, a footbridge assembled of heavy stones in Exmoor National Park in England, washed away in a flood in 1942, the Royal Engineers rebuilt it. Then it washed away again in 1952. So the Royal Engineers heaved in more stones: on and on, like a Sisyphean lesson in absurdity.

Of course, they do this because the Tarr Steps are a historical monument, believed to be built during the Bronze Age. Modern bridge building looks a lot different and generally requires less upkeep. While we appreciate the charm of ancient things, Mercury is engineering the future of banking*. "Quaint" and "archaic" are not values we seek in our systems. Rebooting a tumbling server and hoping a flood of requests doesn't wash it away can be an emergency tactic, but we actively seek out durable solutions over monotonous ops work. You'll bring this ethos and teach others how to live it too.

Up to this point, the Stability team at Mercury has primarily built platform-level constructs that product teams adopt. However, those teams are asking for us to work more closely with them to mature their implementations and practices. We are creating an SRE team that will rotate through product teams. You will understand the team's domain, identify opportunities for improvements in reliability/observability/performance/preparedness and create self-reinforcing, virtuous cycles.

Embed with product teams, helping them improve their operational maturity by setting up and refining practices around on-call, monitoring, alerting, and run books

Run regular game day exercises with product teams, helping them feel more prepared to investigate and quickly remediate incidents

Jump into application code written in Haskell & TypeScript and implement reliability techniques such as retries, better error handling, better logging, circuit breaking, etc

Steer SLOs towards meaningful customer outcomes that product teams are accountable for. Those SLOs become a strong signal for whether the product is working as intended

Champion reliability practices through design document and code reviews

Identify observability gaps that hinder debugging, incident response, and business intelligence and help close those

Advocate for longer-term improvements that non-product engineering teams can drive

Participate in the product team's on-call rotation while embedding or as part of a more general engineering rotation, helping us improve processes and how we learn from incidents

Has past Site Reliability Engineering or DevOps experience

Has measurable examples of influencing an organization towards greater reliability

Has significant experience with PostgreSQL

Has authored and operated Temporal workflows

Has experience with observability platforms like Grafana or Honeycomb

If this role interests you, we invite you to explore our public demo at 

Mercury is seeking a Senior Software Engineer - SRE to join their Stability team. In this role, you will embed with product teams to improve operational maturity, reliability, and observability. You will work with application code in Haskell and TypeScript, manage PostgreSQL databases, and utilize observability tools like Grafana and OpenTelemetry to drive durable engineering solutions.

Senior Software Engineer - SRE

Mercury's use of machine learning in risk decisioning is growing fast in scope and in stakes. Models increasingly drive real-time decisions about fraud and financial crime, and the Machine Learning Platform (MLP) team exists to build a paved path from a trained model to a reliable production deployment, speeding up iteration, and ensuring granular production observability.

MLP owns the production ML lifecycle: the systems that take a model from registry through deployment, real-time inference, observability, and retraining. Our Data Science colleagues author and train the models. We build the platform that lets them register, deploy, and observe those models in production without carrying the operational burden themselves. We also serve low-latency, highly available scores to the decision engine that depends on them. The platform supports business decisioning broadly, with our first use cases focused on fraud risk outcomes.

At Mercury, we are committed to crafting an exceptional banking* experience for startups. Our team is passionately focused on ensuring our products create a safe environment that meets the needs of our customers, administrators, and regulators.

* Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Build and operate the real-time inference service that scores models for the risk decision engine, with low latency and high availability as first-class requirements

Own model deployment infrastructure: registry and versioning, CI/CD with performance, bias, and consistency checks, shadow mode, and staged rollouts

Build model observability: availability, latency, and error monitoring, plus drift detection as a retraining trigger

Partner with Risk Data Science to take models from a clean development-to-production handoff through to production operation under MLP ownership

Implement experimentation capabilities such as champion/challenger and canary routing, and explainability outputs like SHAP attributions

Feel a strong sense of product ownership and actively seek responsibility. We self-organize on small and medium projects, and we want someone excited to help shape and build a brand-new platform team

5+ years in machine learning engineering, backend software engineering, MLOps, or a closely related field

Production ML service experience: deploying, serving, and operating models in low-latency, high-availability contexts

Strong backend engineering fundamentals in Python, with API frameworks like FastAPI or Flask

Mercury is seeking a Senior Machine Learning Operations Engineer to build and operate real-time inference services and model deployment infrastructure. You will manage the production ML lifecycle, including registry, CI/CD, and observability, using Python, FastAPI, and streaming pipelines to support fraud risk decisioning.

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