Gusto has been growing the small business economy for 15+ years. Not with just great technology, but with heart. We serve 500K+ businesses with payroll, HR, benefits, compliance, and more. 

Small businesses are the backbone of the economy, and we're the team in their corner.

Gusto

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.

 
All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our

 
AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

As the Enterprise Applications AI Architect, you will lead the integration of AI and automation across Gusto’s enterprise applications ecosystem, transforming how internal systems connect, communicate, and operate. Sitting within the IT and Enterprise Applications organization, you will partner closely with Product, Engineering, Finance, People Tech, and Operations to bridge business needs with AI driven solutions. You will act as the connector between business requirements and AI frameworks, designing Model Context Protocols (MCPs) and AI agents that make enterprise workflows smarter, faster, and more autonomous. In line with Gusto’s FY26 Enterprise Systems strategy, you will help shift our ERP and Finance systems from reactive workflows to predictive, context aware, and self improving platforms, while ensuring security, compliance, and measurable impact. This role combines hands-on technical execution with strategic systems thinking, using integration fluency, AI literacy, and business empathy to create the connective tissue that allows AI to seamlessly augment enterprise operations.

This role will report to the Enterprise AIT team, a group focused on driving the intelligent transformation of Gusto’s enterprise systems. The Enterprise AIT team is responsible for integrating AI, automation, and advanced analytics across our internal applications ecosystem to improve scalability, efficiency, and decision-making. Partnering closely with Finance, Business Ops, IT, and Security, the team enables Gusto’s enterprise systems to become smarter, more predictive, and more adaptive. This is a new role, designed to expand the team’s capacity to operationalize AI within enterprise workflows and support Gusto’s broader Enterprise Systems strategy.

Translate business needs into AI workflows by partnering with Finance and Business Operations teams to identify automation opportunities and design agentic workflows that improve decision making and reduce manual effort.

Develop and maintain Model Context Protocols (MCPs) that securely and reliably connect enterprise systems such as NetSuite, Zuora, and Jira to AI agents, with clear documentation and optimization.

Create and manage intelligent agents that execute or augment core enterprise processes such as onboarding, billing support, and compliance monitoring using large language models and orchestration frameworks.

Govern the full lifecycle of MCPs and agents, ensuring adherence to enterprise data governance, privacy, and security standards, including SOX compliance, auditability, and appropriate access controls.

Measure and optimize impact by defining and tracking KPIs such as automation adoption, efficiency gains, agent accuracy, reliability, and cost performance, and using those insights to guide iteration.

Enable and influence the organization by partnering with IT, Security, and business stakeholders to build reusable AI frameworks, coach teams on safe and effective AI driven workflows, and champion AI first practices across day to day operations.

8+ years in Business Systems Analysis, Enterprise Applications, or Automation roles, with a track record of delivering impact in complex environments.

Demonstrated experience building and maintaining integrations across systems such as Jira, NetSuite, or similar, with a strong grasp of APIs, JSON, and RESTful service design.

Hands-on knowledge of AI agent frameworks (for example LangChain, CrewAI, Semantic Kernel, MCP) and experience designing or maintaining Model Context Protocols or equivalent frameworks.

Familiarity with leading LLM platforms (OpenAI, Anthropic, Gemini etc.) and practical experience with prompt engineering.

Proficiency in Python or JavaScript for automation, orchestration, and building modular, scalable AI workflows that translate complex requirements into executable solutions.

Strong documentation, analytical, and stakeholder communication skills, with the ability to clearly explain tradeoffs and align technical solutions with business needs.

Passion for building secure, compliant, and explainable AI systems, embedding risk, privacy, and compliance considerations (including SOX and audit controls) into every solution, with a growth mindset and focus on clarity, iteration, and measurable outcomes.

Our cash compensation amount for this role is targeted at $150,000-$165,000 /yr in Denver & most remote locations, and $185,000-$205,000 /yr for San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 

per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. 

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. 

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out 

 and a member of our team will get in touch with you.

Gusto takes security and protection of your personal information very seriously. Please review our 

Personal information collected and processed as part of your Gusto application will be subject to 

Full Time

Enterprise Application AI Architect

Our Product Pricing & Monetization team sits at the intersection of product and commercial strategy, responsible for holistic pricing and packaging across Gusto's full product suite.

 portfolio including Gusto Payroll, Gusto Time management and HR, and our suite of embedded financial services for employers and employees. You'll collaborate closely with product, sales, marketing, data, engineering, and finance, with work that is visible to Gusto leadership.

Work in partnership across Product, Finance, Marketing, and Go-to-Market to review and recommend monetization and pricing strategies for new product launches and our existing portfolio.

Be a world-class operator, owning and delivering on cross-functional projects and commercial go-to-market initiatives. In an AI-native environment, strategy, ownership, and execution goes broad. You will be asked to learn, adapt and grow your range of expertise.

Help shift from a commercial strategy and operations function, to an AI-powered builder program. You’ll ship MVPs, Proof of Concepts, and pilots right into market.

Decide, Build, and Monitor the key Pricing and Monetization KPIs across our product and go-to-market portfolio.

Be the pricing and monetization expert and go-to-partner for Monetization and Commercial strategy.

Work closely with key stakeholders such as: Product, Product Marketing, Sales, Data Science, and Finance. Products will have direct executive line-of-sight and direct impact to our product and business.

Background in fintech, business banking, retirement, E-commerce, payroll, or HR back office SaaS

Background in B2B / B2C Saas in Payroll, HR, Fintech, ECommerce or related field.

An AI-native operator who can go from strategy to execution quickly, building Agents instead of processes. You’ll be an expert in 

A strong analytical mindset with strong attention to detail and creative problem-solving ability. Able to use AI tools to conduct end-to-end technical data analysis.

Executive relationship management and communication. You’ll be presenting and working on topics for our executives, board, and senior leaders across Gusto.

Exceptional cross-functional stakeholder management and relationship-building skills. Your success will be defined by your ability to move a broad set of stakeholders towards a common goal.

Clear, concise communicator, able to distill complex ideas for any audience

Thrives in fast-moving environments; able to pivot quickly and manage competing priorities

Curious, growth-oriented, and genuinely passionate about pricing

Experience developing and delivering pricing and go-to-market recommendations in product, marketing, finance, or consulting.

Experience with technical pricing research, like conjoint or max diff analysis, or other quantitative research techniques. 

Expertise in technical data analysis skills, like SQL, Python or R. Expect underlying foundation coupled with ability to use AI to execute.

Familiarity with the latest AI tools to help with coding or data analytics tools such as Claude, Cursor, Gumloop

Our cash compensation amount for this role is targeted at $152,000 - $180,000/yr in Denver, Phoenix, and Atlanta, and $180,000 - $218,000/yr for San Francisco & New York. The salary range for Toronto is CAD 133,000 - 160,000. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

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