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Dropbox

Dropbox is hiring a Customer Evidence Manager to own and drive the customer-proof infrastructure that powers our managed sales motion. This is a senior individual-contributor role for a commercially minded, creatively grounded customer marketer who understands that the value of a customer story is not that it gets published — it is that it protects customer trust, gives buyers credible, accurate proof and moves a deal forward. You are the editorial authority on what good looks like, not the person writing every script: execution (writing, video, design) is delivered through agency partners you brief and direct.

Enterprise buyers do not decide on brand claims. They decide on credible proof from organizations like theirs: customer stories, ROI evidence, video testimonials, peer reviews, and competitive validation. In this role, you will produce that evidence and ensure it reaches sellers and customers at the moments it can have the greatest commercial impact.

You will own the program outcomes and operational rigor — setting the creative and editorial bar for what makes a great customer story, directing the agency partners who produce the work, and deploying that proof into active deals — and measuring evidence's impact on pipeline, win rates, and sales-cycle velocity. You will partner closely with Sales, Customer Success, Campaign Enablement, and product teams to prioritize proof for the full suite of Dropbox products and solutions, including  AI capabilities, multi-product platform adoption, and priority vertical workflows. You will get substantial senior Sales and Marketing leadership exposure and a direct, measurable line to revenue during a pivotal shift in how Dropbox goes to market.

Identify advocates, coordinate outreach with account teams, manage consent and approvals, record participation preferences, and avoid customer fatigue. 

Set the creative and editorial direction and maintain the evidence taxonomy, freshness, and discoverability of the asset library — case studies, ROI studies, video testimonials, peer/G2 reviews, customer voice, and competitive proof.

Manage the sales content library (Highspot, Deeto, or comparable) — organize assets by deal stage, customer profile, vertical, and product; set and enforce freshness standards; and proactively surface content gaps.

Run a recurring Sales–Marketing feedback session to understand seller needs, assess content performance in live deals, and prioritize new evidence.

Ensure the right proof reaches the right seller for the right deal stage proactively, and track evidence utilization by account executive and deal stage to close adoption gaps.

Partner with Marketing Operations to build campaign attribution and reporting in Salesforce, measuring evidence's influence on pipeline, win rate, and sales-cycle velocity.

Provide monthly reporting to Sales and Marketing on evidence performance and pipeline acceleration, and maintain a rolling pipeline of customers at each stage of evidence development.

8+ years in B2B content marketing, customer marketing, or sales enablement — ideally spanning all three.

Demonstrated experience building and operating a customer evidence, case-study, or advocacy program that sellers actively used in live sales cycles (not solely a published content library).

Strong command of complex B2B sales cycles and the specific evidence needed at each stage, from discovery and evaluation through procurement and legal review.

Direct experience partnering with account executives and SDRs to produce commercially effective content and enablement.

A creative/editorial background with strong instincts for what makes a compelling customer story and credible social proof — able to set the bar, write briefs, direct and manage agency partners, and edit to a high standard (rather than personally produce every asset), while managing multiple stories and stakeholders at once.

Proficiency with Highspot, Seismic, DocSend, or a comparable sales content platform.

Experience with Salesforce campaign attribution, pipeline reporting, or closely related revenue analytics — able to connect content performance to business outcomes.

Experience supporting enterprise or managed sales motions in a SaaS environment.

Experience developing customer proof for AI products, workflow products, or multi-product platform adoption.

Familiarity with G2 or other peer-review programs, and with GEO / customer-voice strategy.

Experience partnering with Marketing Operations/Campaign Enablement/ Marketing Data Science on content attribution and sales-content analytics.

Experience developing evidence for priority verticals (e.g. marketing and creative and Architecture, Engineering and Construction.)

 human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve:

 Evaluate information and make decisions in complex situations.

 Learn, adjust, and stay effective through change.

 Communicate, collaborate, and build trust.

To learn more about why these skills matter and what the data shows about thriving through change, read this 

 from our Chief People Officer, Melanie Rosenwasser.

Experience Requirement

Seniority Level

Dropbox is hiring a Customer Evidence Manager to drive the customer-proof infrastructure powering their managed sales motion. This senior individual contributor role focuses on producing high-impact customer stories, ROI evidence, and video testimonials to support enterprise sales cycles. You will manage agency partners and leverage tools like Salesforce and Highspot to ensure proof reaches sellers at critical deal stages.

Sales Led Growth (Sub Team)

Remote - US: Select locations

Canada

Customer Evidence Manager

Full Time

Dropbox is hiring a Customer Evidence Manager to drive the customer-proof infrastructure powering managed sales. This senior role focuses on producing high-impact customer stories, ROI evidence, and testimonials to accelerate the sales cycle, collaborating closely with Sales and Marketing teams using Salesforce and sales content platforms.

Remote - Canada: Select locations

As an Account Executive on the Growth team, you will help Dropbox expand how we bring our Product Suite and emerging AI products to new customers.

In this role, you’ll focus on identifying, engaging, and developing opportunities with net new customers. You’ll work with prospects to understand their needs, learn which use cases resonate, and help create successful outcomes.  You’ll be expected to execute consistently, manage your pipeline effectively, and contribute feedback that helps improve our sales motion, messaging, and approach over time.

This is an opportunity to build strong sales experience across a growing portfolio of products while contributing to Dropbox’s next phase of growth.

Own the full sales cycle from pipeline generation through close and renewal within your territory

Build pipeline from scratch by prospecting into new teams, departments, and executive stakeholders

Expand beyond existing motions to uncover new use cases and opportunities

Consistently generate pipeline through outbound efforts, account mapping, events, and partner collaboration

Forecast accurately and manage pipeline to consistently meet or exceed revenue targets

Lead strong discovery to uncover customer challenges, priorities, and desired outcomes

Apply structured qualification and value-selling frameworks (e.g., MEDDICC, SPICED) to advance deals

Clearly articulate business impact and position Dropbox solutions around outcomes, not features

Drive deal momentum by building urgency, aligning stakeholders, and establishing clear next steps

Contribute to evolving GTM strategy by refining ICP, messaging, and use cases (e.g., Dash)

Collaborate cross-functionally and bring insights from the field to influence Product and GTM

4+ years of B2B SaaS sales experience, ideally including time in early-stage, new product, or evolving GTM environments

Proven ability to generate pipeline and close deals in ambiguous or evolving markets

Strong experience with qualification frameworks such as MEDDICC, SPICED, or similar

Demonstrated use of value selling methodologies such as Command of the Message or equivalent

Experience selling to mid-market and enterprise customers, including executive stakeholders

Consistent track record of meeting or exceeding sales targets

High ownership mentality - you take initiative and move things forward without waiting for direction

Thrive in ambiguity and are comfortable operating without a fully defined playbook

Curious and business-oriented, with the ability to connect customer problems to solutions

Resourceful and adaptable - you figure things out and adjust quickly

Strong collaborator who contributes positively to team culture

Experience using Salesforce or similar CRM tools to manage pipeline and forecast

Strong organizational skills and ability to manage multiple complex deals

Experience selling a new or emerging product within an existing portfolio

Experience working in high-change or transformation environments

General familiarity with AI or productivity tools

Education Requirement

Dropbox is seeking an Account Executive for its Growth team to drive expansion through new customer acquisition. The role involves managing the full sales cycle, from pipeline generation to closing and renewal, using frameworks like MEDDICC and SPICED. Candidates will leverage Salesforce and focus on B2B SaaS solutions to meet revenue targets.

Direct Sales - AMER (Sub Team)

Account Executive

As an Infrastructure Engineer, your role will be crucial in shaping and constructing the robust systems that not only support our current flagship products but also lay the groundwork for the next wave of engineering innovations. From optimizing user experiences across various projects to ensuring seamless scalability and data integrity, you'll be at the forefront of shaping the technological backbone of our platform.

Collaborating closely with cross-functional teams, you'll leverage your expertise to tackle audacious challenges and push the boundaries of what's possible. Your contributions will directly impact millions of users, as every line of code you write furthers our mission to revolutionize the way people work and collaborate.

Join us in redefining the future, where your passion for building scalable, reliable systems will drive meaningful change on a global scale.

 and describes what’s expected for our engineers at each of our career levels. Check out our blog post on this topic and more 

Build infrastructure capable of managing metadata for hundreds of billions of files, handling hundreds of petabytes of user data, and facilitating millions of concurrent connections.

Assist in expanding Dropbox's role as the data-fabric, linking hundreds of millions of applications, devices, and services worldwide, while spearheading efforts to improve interoperability and adaptability across various ecosystems.

Measure and optimize Dropbox's analytics platform to maintain its status as one of the most advanced in the industry for extracting meaningful insights from vast data volumes.

Collaborate with cross-functional teams to innovate and implement solutions that enhance the performance, reliability, and security of Dropbox's infrastructure, ensuring a seamless experience for users worldwide.

On-call work may be necessary occasionally to help address bugs, outages, or other operational issues, with the goal of maintaining a stable and high-quality experience for our customers.

BS, MS, or PhD in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent technical experience

5+ years of professional software development experience

Demonstrated experience in building and managing large-scale, multi-threaded, and geographically distributed backend systems

Proficient in programming and debugging across a range of languages such as Python, Go, C/C++, or Java

Experience working with operating system internals, filesystems, databases, networks, and compilers. 

Ability to independently execute tasks at hand

Familiarity with Semaphores and Mutexes 

Work Conditions

Dropbox is seeking an Infrastructure Software Engineer to design and build scalable systems for managing massive datasets and concurrent connections. The role focuses on developing geographically distributed backend systems using Python, Go, C/C++, or Java. Key responsibilities include optimizing the analytics platform and improving the reliability of the global data-fabric.

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