The all-in-one platform for lightning-fast payments.

Astra provides the infrastructure for moving money instantly and securely. Astra’s proprietary, vertically integrated platform allows developers to easily embed real-time payments into their products.

Astra

Equity / Stock Options

Astra is building mission-critical infrastructure for moving money at scale. Our platform processes billions in annual transaction volume with 99.9%+ uptime, powering real-time transfers, bank debits, card disbursements, and complex financial compliance systems. We provide APIs and automation tools that enable businesses to move money programmatically while maintaining strict regulatory requirements. 

We're looking for an API Support Specialist to join our Integrations team as we scale our payments API platform. You will be a front-line problem solver for our customers and their end-users. This person will manage inbound support tickets — including tickets submitted by clients on behalf of their own end-users — troubleshoot integration and payment issues, and provide clear, timely resolutions. The role requires strong problem-solving instincts, comfort with technical systems, and the ability to translate complex issues into clear solutions for customers.

You'll be the accessible, always-on technical resource for any client on our platform, regardless of account size — the person who makes sure issues get resolved fast and consistently, and who knows exactly when something needs to go to a specialist instead.

Own and resolve inbound technical support tickets across our full client base — API errors, integration questions, configuration issues, transaction discrepancies, and similar day-to-day technical problems

Meet defined response and resolution SLAs, prioritizing by severity and client impact

Triage incoming issues and make clear escalation calls — routing account-specific complexity to the appropriate Technical Account Manager, and any suspected platform-wide or systemic issues to engineering

Maintain and grow our internal knowledge base and runbooks, documenting resolutions so recurring issues get solved faster (or become self-serve) over time

Monitor ticket trends to spot patterns — flagging when the same issue is showing up across multiple unrelated clients, which often signals a systemic problem worth raising upstream

Communicate clearly and professionally with clients' technical teams, translating technical detail into plain, actionable guidance

Contribute feedback on recurring pain points to help inform product and documentation improvements

Help build the support function itself: as an early team member, you'll shape our macros, escalation paths, SLAs, and internal playbooks rather than just follow existing ones.

1-3 years' experience in a technical support, API support, or technical customer-facing role, ideally in fintech, payments, or another API-first product

Comfort reading API documentation, logs, and error responses, and troubleshooting integration issues methodically

Familiarity with REST APIs, webhooks, and common authentication patterns (API keys, OAuth)

Strong written communication — able to explain technical concepts clearly to both technical and non-technical audiences

Ability to prioritize under pressure across multiple open tickets with different urgency levels

A structured, checklist-minded approach to troubleshooting, paired with good judgment about when a problem is outside your depth and needs to be escalated

Comfortable working with basic scripting/tooling to investigate issues (SQL queries, API testing tools like Postman, log searching) — not required to write production code

Prior experience at a payments, fintech, or developer-tools company

Experience with support ticketing platforms (Pylon, Zendesk, Intercom, or similar) and internal monitoring/observability tools

Exposure to basic scripting (Python, JavaScript) for investigating issues

SLA adherence: first response time and time-to-resolution across ticket severity tiers

Ticket resolution rate without escalation, balanced against escalation quality (routing the right issues to the right specialist)

Contribution to knowledge base growth and reduction in repeat/known issues over time

This role is a critical building block for our Integrations team as we scale. It ensures every client — not just our largest accounts — gets fast, reliable technical support, and it protects our more specialized Technical Account Managers' ability to focus on the proactive, account-specific work that keeps our most important relationships healthy and growing.

Experience

Astra is seeking an API Support Specialist to join their Integrations team. The role involves managing inbound technical support tickets, troubleshooting REST API and payment integration issues, and maintaining internal knowledge bases. Key requirements include proficiency with SQL, Postman, and OAuth in a fintech or API-first environment.

API Support Specialist

Full Time

Competitive compensation

Career growth and learning opportunities

Flexibility and work-life balance

Remote Work

Astra is building mission-critical infrastructure for moving money at scale. Our platform processes billions in annual transaction volume with 99.9%+ uptime, powering real-time transfers, bank debits, card disbursements, and complex financial compliance systems. We provide APIs and automation tools that enable businesses to move money programmatically while maintaining strict regulatory requirements.

We're looking for a Payments Operations Analyst to keep our money movement rails — ACH, RTP, FedNow, and card networks (Visa and Mastercard) — running smoothly and to be the operational glue between Astra, our sponsor banks, and our clients. You'll work at the intersection of banking operations, product, and client support, monitoring transaction flows, resolving exceptions, and helping scale our sponsor bank relationship as volume grows.

Monitor daily transaction activity across ACH, RTP/FedNow, and card rails (AFT/OCT) for anomalies, failures, and settlement issues

Triage and resolve payment exceptions, including ACH returns, AFT/OCT decline codes, and failed settlements

Draft and send day-to-day operational emails to sponsor banks — following up on open items, flagging discrepancies, and pushing issues to resolution

Maintain a running log of open items across bank partners (settlement timing, rate limit requests, network enablement, reconciliation gaps) and drive them toward closure

Investigate and respond to chargebacks and disputes, assembling evidence and tracking cases through to resolution within card network reason codes and timelines

Reconcile network settlement files (Visa/Mastercard/ACH) against internal records to identify and resolve discrepancies

Run SQL queries against production transaction data to support limit increase requests, exception analysis, and ad hoc operational questions

Build projection models (e.g., month-over-month volume growth, peak-day analysis) to support rail-specific limit increase requests with sponsor banks

Support client-facing escalations related to payment failures, delays, or fraud disputes, translating technical rail issues into clear client communication

Document processes and help identify opportunities to automate manual reconciliation and dispute workflows

0–2 years of experience in payments operations, banking operations, or a related fintech/financial services role

Comfortable learning payment rails (ACH, RTP/FedNow, card networks) quickly on the job; no prior deep expertise required

Willingness to write and own external-facing communication with banking partners — this role involves regular, direct written correspondence with bank contacts

Comfortable writing basic SQL queries, or eager to learn quickly (this role runs recurring data pulls against production data)

Strong attention to detail — this role involves reconciling financial data across systems where small discrepancies matter

Ability to manage multiple concurrent open items/threads without letting things fall through the cracks

Comfortable working in a fast-moving startup environment with evolving processes

Ability and willingness to travel up to ~15% annually

Bachelor's degree in Finance, Business, Economics, or a related field, or equivalent practical experience

No specific certifications required, though familiarity with NACHA rules or card network operating regulations is a plus

Comfortable with SQL for querying transaction data (BigQuery experience a plus)

Proficiency with spreadsheets for reconciliation and reporting

Exposure to payment processing systems, core banking platforms, or similar operational tooling

Direct experience with sponsor bank or BaaS (Banking-as-a-Service) relationships

Familiarity with ISO 8583 messaging, NACHA ACH rules, or card network chargeback/dispute processes

Experience working with a bank partner on limit increases, network onboarding, or reconciliation projects

Exposure to fraud or dispute management (e.g., Reg E, chargeback reason codes)

Every dollar that moves through Astra's platform touches this role at some point — whether it's a client's payout succeeding on time, a dispute getting resolved fairly, or a settlement discrepancy getting caught before it becomes a bigger problem. As we expand partners and payment rails, this role is critical to keeping operations reliable, our banking relationships healthy, and our clients confident in the platform.

Competitive compensation with equity in a growing fintech company.

Remote-first culture with flexible working arrangements

Small team, big impact — your work directly supports Astra’s ability to scale responsibly

Professional growth opportunities in compliance and risk management

Mission-driven — build infrastructure that powers financial innovation while meeting the highest regulatory standards

Astra is a remote-first company hiring only within the U.S. We value thoughtful collaboration, clarity, and initiative. We’re proud to be an equal opportunity employer and are committed to building a diverse and inclusive team.

Entry Level

Travel Required

Education

Astra is seeking a Payment Operations Analyst to manage money movement rails including ACH, RTP, and card networks. The role involves monitoring transaction flows, resolving payment exceptions, and managing sponsor bank relationships using SQL for data analysis and reporting.

Payment Operations Analyst

As Astra's first Demand Generation Manager, you will be at the center of how we bring our payments infrastructure to market. This is an opportunity to run integrated campaign strategy and execution in support of pipeline growth. You will own the planning, orchestration, and performance of campaigns built to generate pipeline for the business, across LinkedIn, email, ABM, and field.

You will translate our content, events, and product launches into cohesive, cross-channel campaigns that align marketing, sales, and customer goals. Drawing on an existing library of whitepapers, ebooks, and case studies, your focus will be turning what we've built into demand, and creating the campaign-level assets, ad copy, nurture sequences, and social posts, that carry those campaigns to market.

As the connective tissue across teams, you will make sure campaigns are tightly integrated, well-timed, and optimized for business impact. This role is perfect for someone with the marketing expertise to drive results today and the initiative to run campaigns independently, from plan to pipeline. You’ll take a goal, scope the approach, and run with it.

Plan and run multi-channel demand campaigns, including paid social, LinkedIn, organic, email, and field, that convert Astra's content and positioning into qualified pipeline.

Build and manage a tier-one target account program, coordinating account-level campaigns and personalized outreach in partnership with sales.

Help evaluate, select, and build out the marketing tools and systems we need as the function scales, including automation and reporting.

Track and report on marketing-sourced pipeline, conversion rates, and cost per opportunity, and use that data to prioritize where to invest next.

Partner with Product Marketing to turn existing whitepapers, ebooks, case studies, and partner content into campaigns that drive measurable demand.

Test new channels, offers, and messaging angles, and scale what works while retiring what doesn't.

3-5 years of demand generation or growth marketing experience, ideally at a fast-growing B2B SaaS or fintech company.

Experience running account-based marketing programs, including account selection and coordinated multi-channel campaigns.

Strong campaign copywriting skills, able to write ad copy, nurture emails, and social posts that convert.

CRM proficiency, including building nurture workflows, campaign reporting, and pipeline tracking.

Comfort evaluating, selecting, and standing up new marketing tools and systems as the function scales, not just working within an existing stack.

Proven ability to build and report on a pipeline funnel, from campaign through to marketing-sourced opportunity.

Deep understanding of B2B buyer journeys, with a track record of building repeatable, scalable demand engines.

Experience working cross-functionally with sales to align campaigns to pipeline goals.

Bachelor's degree in Marketing, Business, Communications, or a related field

 Funnel building, multi-channel campaign management, and conversion optimization.

 Account selection methodology, buying committee mapping, and personalized campaign design.

 CRM proficiency, plus the initiative to help evaluate and build out marketing automation as the function grows, covering campaign execution, reporting, and attribution.

 Comfort defining and tracking pipeline metrics and using data to guide where to invest next.

 Willingness to learn the payments ecosystem (ACH, RTP, card networks) well enough to identify and target the right buyers and accounts.

Previous work marketing B2B fintech products, payment APIs, or developer-focused infrastructure platforms.

Experience partnering with sales to align on target accounts and coordinate campaigns, particularly in an ABM context.

Hands-on experience managing paid social and LinkedIn campaigns, including budget, targeting, and optimization.

Experience building and scaling email nurture programs and lifecycle campaigns in a marketing automation platform.

Working with product marketing to turn positioning, launches, and content into campaigns that drive pipeline.

Building marketing functions from the ground up in high-growth environments where you wore multiple hats.

As our Demand Generation Manager, you’ll run the campaigns that connect Astra’s story to the customers who need to hear it. Every campaign, every touchpoint, and every qualified opportunity depends on reaching the right buyers with the right message at the right time.

Generate the qualified pipeline that fuels Astra's growth and gives sales a steady flow of the right opportunities.

Turn our content, launches, and events into coordinated campaigns that reach and convert high-value accounts.

Build the repeatable campaigns and programs that support Astra’s go-to-market motion.

Professional growth in a high-impact role, with the autonomy to run demand and ABM and sharpen your craft as the function scales.

If you're a data-driven marketer who thrives on turning campaigns into pipeline, we'd love to hear from you.

Resume highlighting relevant demand generation and account-based marketing experience

Brief cover letter (300 words max) answering: "What's a demand gen or ABM program you're most proud of, and why did it work?"

An example of a campaign or program you've built, including how you measured success

Mid Level

SaaS

Astra is seeking a Demand Generation Manager to lead integrated campaign strategy and pipeline growth. The role involves managing multi-channel campaigns across LinkedIn, email, and ABM to drive qualified opportunities for their payments infrastructure platform. Key responsibilities include campaign operations, pipeline reporting, and cross-functional collaboration with sales and product marketing.

Demand Generation Manager

Flexible Working Hours

Astra is a high-impact engineering team building mission-critical financial infrastructure. Our fintech platform powers payment processing, fraud detection, and financial compliance for businesses handling 100M+ in weekly transaction volume. We maintain 99.9%+ uptime, process complex cross-border payments, and coordinate with multiple third-party financial services while meeting strict regulatory requirements.

We're looking for an Engineering Manager to lead and grow a team of backend engineers building the systems that power our fintech platform. This is a player-coach role, your primary job is team leadership, delivery, and people development, with enough hands-on technical involvement to stay credible in design discussions and step in when it counts. You'll own the health of your team's execution, from sprint planning to career growth to hiring, while partnering with senior engineers on the architecture decisions that shape payments, fraud detection, compliance, and user management across our distributed systems.

: Manage a team of backend engineers, running a rigorous delivery process, conducting regular 1:1s, and supporting career growth across all levels of the team.

: Own sprint planning, milestone tracking, and velocity. Catch slipping projects early, remove blockers, and balance technical quality with business speed so the team ships reliably.

: Own hiring for your team, from screening through onboarding, and build the structures (leveling, mentorship, promotion paths) that help engineers grow.

: Establish the norms, standards, and practices, code review, on-call, planning cadence, that define how your team works day to day.

: Work closely with product, compliance, and other engineering teams to translate business and regulatory needs into a clear execution plan for your team.

: Weigh in on architecture decisions for payment processing, fraud detection, and compliance systems, and make sure your team is set up to make sound technical tradeoffs without you in every decision.

: Spend a meaningful chunk of your time in the codebase, code review, design review, and picking up complex work directly, especially where it unblocks the team or where your experience adds the most leverage. This is not a purely managerial role, but management and delivery come first.

2+ years of experience leading an engineering team, including performance management, hiring, and career development, this is the core of the role

5+ years of overall software engineering experience, with enough recent hands-on depth to stay credible in technical discussions and contribute directly when needed

Demonstrated ability to run a delivery process: sprint planning, milestone tracking, and catching problems before they become fire drills

Experience as a player-coach, comfortable spending most of your time on people and delivery while still being able to step into technical work

Bachelor's degree in Computer Science, Engineering, or a related field required

Master's degree in Computer Science or Engineering from an accredited university highly preferred

Backend Development: Python (we use Python 3), solid understanding of web frameworks and APIs

Database Design: Familiarity with both NoSQL and SQL databases

Cloud Infrastructure: Google Cloud Platform or similar

Architecture Patterns: Working familiarity with domain-driven design, clean architecture, and event-driven/microservices patterns, enough to guide and evaluate decisions your team makes

Strong track record running 1:1s, performance conversations, and team structure decisions

Data-driven approach to delivery: tracks velocity, cycle time, or similar, not purely gut-feel

Experience integrating into an existing team and earning trust with engineers who didn't choose you

Experience scaling a team through a size transition (e.g., 8 to 15-20), including what structurally needs to change

Strong communicator who can translate technical tradeoffs for non-technical stakeholders

Comfortable navigating ambiguity and making decisions with incomplete information

Financial Systems: Payment processing, fraud detection, or compliance systems

Financial Regulations: Understanding of AML, KYC, PCI DSS, or similar regulatory frameworks

Banking Integrations: Experience with financial APIs and money movement systems

High-Scale Systems: Experience with systems processing high transaction volumes

Third-Party Integrations: Experience coordinating multiple external service integrations

Direct Impact: You'll lead a core part of a small engineering team building systems that power a growing fintech platform

Team Building: Shape the people, practices, and culture that will carry this team through its next stage of growth

Delivery Ownership: Your rigor around planning and execution directly determines how reliably we ship

Technical Involvement: Stay close enough to the code and architecture to make informed calls and jump in when it matters

Financial Innovation: Build and lead the team building systems that enable new financial products and services

Competitive compensation with equity in a growing fintech company

Small team, big impact, your leadership directly shapes our platform and our people

Professional growth, lead a team through a real scaling stage and grow with it

Modern tech stack, work with cutting-edge cloud technologies

Mission-driven, build systems that power financial innovation

We're looking for engineering managers who love building teams as much as building systems, people who can run a tight delivery process, develop engineers, and still bring real technical judgment to the table. If that's you, we'd love to hear from you.

Engineering Management

Astra is seeking an Engineering Manager to lead a team of backend engineers building mission-critical financial infrastructure. This player-coach role involves managing delivery, people development, and hiring while remaining hands-on with Python and Google Cloud Platform to scale a high-volume fintech platform.

Engineering Manager

We're looking for a Senior Backend Engineer to architect and build complex financial systems that process millions of dollars daily. You'll be one of our core engineers designing cross-domain solutions that coordinate payments, fraud detection, compliance, and user management across our distributed microservices architecture.

This role requires deep systems thinking, technical leadership, and the ability to solve complex engineering challenges that span multiple domains and external integrations.

Architect Critical Financial Systems: Design and implement payment processing, fraud detection, and compliance systems that handle millions of dollars daily with strict regulatory requirements

Lead Cross-Domain Solutions: Coordinate complex interactions between payments, fraud detection, user management, and compliance systems

Drive Technical Decisions: Lead architecture decisions that impact our entire platform and establish best practices for a growing team

Mentor Engineers: Guide junior engineers and establish coding standards, design patterns, and engineering practices

Optimize System Performance: Improve reliability and performance across our distributed microservices architecture

Collaborate Across Teams: Work closely with product and compliance teams to design systems that meet business and regulatory requirements

5+ years of software engineering experience building complex, production systems

Demonstrated systems engineering experience solving complex, cross-domain challenges

Strong foundation in algorithms, data structures, and computer science fundamentals

Experience with distributed systems, event-driven architectures, and microservices

Bachelor's degree in Computer Science, Engineering, or related field required

Backend Development: Python (we use Python 3), strong understanding of web frameworks and APIs

Database Design: Experience with NoSQL and SQL databases

Cloud Infrastructure: Google Cloud Platform, or similar cloud platforms

Architecture Patterns: Domain-driven design, clean architecture, CQRS

System Design: Ability to design systems that balance performance, maintainability, and business requirements

Financial Regulations: Understanding of AML, KYC, PCI DSS, or similar regulations

Direct Impact: You'll be a big part of a small engineering team building systems that power a growing fintech platform

Architecture Influence: Lead technical decisions that will scale with our business

Complex Problems: Work on sophisticated challenges that few engineers get to solve

Team Building: Establish engineering practices and culture from the ground up

Financial Innovation: Build systems that enable new financial products and services

Small team, big impact - your work directly shapes our platform

Professional growth - lead technical decisions and mentor team members

Modern tech stack - work with cutting-edge cloud technologies

Mission-driven - build systems that power financial innovation

We're looking for engineers who are excited by complex systems problems and have the educational background and experience to handle sophisticated challenges. If you're passionate about building mission-critical financial infrastructure and want to have a direct impact on our technical direction, we'd love to hear from you.

Senior Level

Astra is seeking a Senior Backend Engineer to architect and build mission-critical financial infrastructure. The role involves designing complex systems for payment processing, fraud detection, and compliance using Python and a distributed microservices architecture on Google Cloud Platform.

Senior Backend Engineer

Mentorship

We're looking for a Senior/Staff Backend Engineer to architect and build complex financial systems that process millions of dollars daily. You'll be one of our core engineers designing cross-domain solutions that coordinate payments, fraud detection, compliance, and user management across our distributed microservices architecture.

8+ years of software engineering experience building complex, production systems

3+ years of technical leadership experience (mentoring, architecture decisions, cross-team coordination)

Staff / Principal Level

Astra is seeking a Staff Backend Engineer to architect and build mission-critical financial infrastructure. The role involves designing complex payment processing, fraud detection, and compliance systems using Python and a distributed microservices architecture on Google Cloud Platform.

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